For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.
Buckland is looking for a Dispatcher Supervisor What you’ll be doing Reporting to the Director, Freight Forwarding and Logistics, the Dispatch Supervisor oversees the daily operations of ILDS and provides leadership to the dispatch teams and driving teams. Acting as the central point of communication between customers, drivers, government authorities, and management, the Dispatch Supervisor ensures the safe, efficient, and profitable movement of goods. This role carries accountability for service performance, leadership of the dispatch function, operational KPIs, and contributing directly to departmental revenue and P&L success.
What we can offer you • Competitive salary, benefits package, and matching retirement plan. • Compensation range: $60,000–67,000 annually (subject to experience)] • A friendly, collaborative work environment. • Opportunities for professional development & ongoing learning. • A chance to be part of a growing organization. • Remote work arrangement available for applicants who are not local to a Buckland office.
You will be responsible for • Provide dispatching services with exceptional customer service, ensuring timely and professional communication quotation of freight services. • Organize and schedule driver runs to optimize service levels, fleet utilization, and operational profitability. • Maintain consistent communication with drivers to ensure smooth execution of delivery schedules. • Process and organize documentation including billing, invoicing, and customs documentation (ACE/ACI). • Ensure compliance with PARS, PAPS, USCBP, CBSA cross-border regulations, and operating hours at Bluewater Bridge. • Coordinate with maintenance providers to ensure vehicles remain safe and operational. • Resolve operational disruptions, delays, and service issues while identifying root-cause improvements. • Supervise, coach, and support dispatchers and drivers to achieve operational and safety performance targets. • Conduct onboarding, training, and ongoing performance management for team members. • Monitor and report on operational KPIs, including on-time performance, utilization, and revenue metrics.
Leadership Responsibilities • Ability to manage a group of 5 to 10 employees providing daily supervision, coaching and guidance. • Conduct performance evaluations for direct reports and regular performance check-ins for direct reports. • Assign tasks to team members and align staff on operational priorities, safety expectations, service targets, and client concerns. • Support recruitment, interviewing, and selection, and hire and terminate employees as required. • Assists with onboarding, training and skill development for direct reports. • Monitor work volumes of direct reports • Supervise team members, conduct team meetings, monitor attendance, and work schedules, support disciplinary processes, and ensure adherence to company policies and safety standards
What we need from you • Bachelor’s degree or diploma in Transportation, Logistics, or related discipline. • CITT, CIFFA, P. Log, or similar certifications an asset. • Minimum 3 years of cross-border dispatch experience. • Experience with ACE/ACI e-manifest systems preferred. • Knowledge of PARS, PAPS, and U.S./Canada border processes preferred. • Proficiency in Microsoft Office applications. • Experience with TMS/dispatching software. • Strong communication, decision-making, and problem solving skills. • Leadership or supervisory experience preferred.
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Please visit www.Buckland.com to apply to this current and open vacancy and to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded. Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.
Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position.
Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at TA@Buckland.com
