Company Description
Jadeer is hiring a Customer Care Advisor on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience.
Job Description
Job Title: Customer Care Advisor
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and timely manner.
- Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.
- Resolve complaints efficiently while ensuring compliance with company policies and service standards.
- Accurately document customer interactions and update CRM systems with relevant information.
- Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.
- Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).
- Stay updated on products, services, policies, and ongoing promotions.
- Contribute to continuous improvement initiatives by sharing customer feedback and insights.
Qualifications
Qualifications & Requirements
- Bachelor’s degree in Business Administration, Commerce, Communications, or a related field (preferred).
- 0–2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).
- Excellent verbal communication skills in English and Arabic.
- Strong problem-solving abilities and customer-oriented mindset.
- Ability to handle high call volumes and work under pressure in a fast-paced environment.
- Proficiency in using CRM systems and basic computer applications.
- Flexibility to work rotational shifts, including weekends and public holidays if required.
- Strong interpersonal skills, adaptability, and a positive attitude.
