MidFull TimeEN
About the role
As Renewals Manager, you will take ownership of a global renewals portfolio and play a central role in protecting and growing revenue. You will partner closely with Account Management, Customer Success, Finance, and Legal to shape renewal strategy, build trusted relationships with senior stakeholders, and turn renewals into long-term partnerships. You will lead renewal conversations, forecast and de-risk your book of business, negotiate commercial terms, and continuously improve how we run renewals through data and smart automation.
About DataSnipper
Audit and finance are still massively manual — and we’re changing that. DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries, already embedded in the daily workflows of top audit and accounting firms.
Now, we’re taking things further with our Excel Agent — bringing AI directly into where the work actually happens. Unlike generic AI tools, we don’t sit on the sidelines. Our AI operates inside Excel, with access to real documents and audit evidence — meaning it doesn’t just generate answers, it does the work, with full traceability.
We’re not just applying AI — we’re redefining how audit gets done. If you want to build something category-defining at scale, this is the place.
What you will do
Manage and own the renewal process for a global portfolio of customers, ensuring high retention rates and customer satisfaction.
Develop strong relationships with key decision-makers and stakeholders to understand their business objectives and how DataSnipper can support their success.
Collaborate with the Account Managers to identify upsell and cross-sell opportunities during the renewal cycle.
Proactively identify potential risks to renewal and work with Customer Success to develop strategies to mitigate churn and improve customer satisfaction.
Lead virtual customer renewal calls to review current customer usage and discuss future partnership potential.
Maintain and track renewal forecasts, providing timely updates to leadership on renewal performance and potential risks.
Develop a deep understanding of customer needs and use cases, ensuring the smooth execution of renewal processes by negotiating contracts, pricing, and terms.
Work closely with finance and legal teams to ensure alignment on contractual terms and revenue recognition processes.
Own and optimize the renewals management process, including leveraging data and automation where possible.
What you bring
2-3 years of experience in a customer success, account management, or renewals management role, preferably within a B2B SaaS environment.
Proven track record of successfully managing renewals and achieving high retention rates in enterprise software or technology solutions.
Strong negotiation and objection-handling skills.
Self-starter - able to work independently and identify and solve issues.
Ability to identify and gather customer requirements, effectively communicating insights to the product team and broader organization to influence our product roadmap.
Excellent verbal and written communication skills, with the ability to present to C-suite and senior stakeholders.
Strong project management skills and the ability to handle multiple renewals concurrently while meeting deadlines.
A proactive, problem-solving mindset with a passion for customer success and long-term partnerships.
Familiarity with the financial or audit industry is a plus.
Experience with HubSpot, Vitally, and Chargebee is a plus.
A team player who thrives in a fast-paced, high-growth environment.
What we offer
Competitive salary based on seniority and skills
Flexible paid time off
Comprehensive medical and dental coverage
401K match
Paid parental leave
Stock participation plan
Company-sponsored lunch
Hybrid model of work (at least 3 days onsite in our New York City office)
Make an impact by disrupting the finance industry with us
A flexible and growing organization with lots of opportunities to learn and develop
International working environment, with a team of friendly and driven colleagues
Access to OpenUp and Talkspace, the mental health and wellness platform
Multiple social activities for team building
If this sounds interesting to you, please apply. We can’t wait to meet you!
