Operations Manager

About us

Endotherapeutics is a leading medical devices distributor representing several international manufacturers who provide cutting edge technology in a variety of specialty medical sectors. The company has had a strong reputation since 1999 for providing innovative and niche medical technologies that provided quality of life improving solutions to healthcare professionals. Endotherapeutics improves healthcare by distributing innovative, patient-centric medical technologies accompanied by expert clinical support. Our team brings tenacity, dynamism, drive and determination to every company and brand that we represent. Proudly, we are a certified Great Place to Work!

Be part of our team

At Endotherapeutics we focus on attracting, retaining and developing people who share our passion and commitment to improve quality of life. Our culture focuses on empowerment, continuous improvement and developing leadership capability. We embrace diversity and inclusion and support a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work. Our workplace is fun, dynamic and supportive.

The role

The Operations Manager at Endotherapeutics is a key leadership role, reporting directly to the Chief Financial Officer (CFO). You will be responsible for providing full operational oversight of supply chain, warehousing, order fulfilment and customer success functions across our business.

As Endotherapeutics continues its rapid growth, this role is pivotal in keeping operational processes, logistics costs and service levels ahead of that trajectory. You will drive efficiency and scalability across all operational activities while upholding our commitment to exceptional customer service. We are looking for a hands-on Operations Leader with deep supply chain and 3PL expertise and a strong commercial mindset.  

Key responsibilities

• Lead operational strategy, drive process efficiency and champion technology and automation (including UiPath RPA) to scale the business without proportional headcount growth
• Manage end-to-end supply chain operations including procurement, inventory, warehousing and the DHL 3PL relationship, with a focus on working capital optimisation
• Proactively reduce freight and logistics costs through competitive tendering and rate benchmarking, while building scalable distribution frameworks
• Ensure seamless order-to-delivery processes, resolve service issues and monitor key customer success metrics including order accuracy and on-time delivery
• Maintain TGA regulatory compliance and the company's ISO 9001-certified QMS, including cold-chain requirements and recall-readiness
• Serve as the operational liaison between internal teams and external partners, providing regular reporting and insights to the CFO and leadership team

About you

• 5+ years in operations management or supply chain leadership, with a relevant tertiary qualification
• Proven experience managing 3PL relationships including SLA governance and performance management
• Demonstrated ability to lead and develop teams in a high-growth distribution environment
• Strong commercial acumen and analytical skills, with the ability to interpret operational and financial data
• Proficiency in SAP, Salesforce and inventory planning tools such as Netstock; experience with RPA platforms (e.g. UiPath) an advantage
• Excellent communicator with strong interpersonal skills across all levels of an organisation
• Experience in medical device, pharmaceutical or healthcare distribution is highly desirable

What We Offer

• Supportive, positive and inclusive team culture
• Brand-new, modern head office in Macquarie Park
• Onsite gym facilities to support your health and fitness
• Employee Wellbeing & Assistance Program
• Career and leadership development opportunities
• Weekly team commensality lunches
• Birthday leave to celebrate your special day
• Additional service-based annual leave as your tenure grows
• Competitive base salary + superannuation
• Flexible working arrangements (work from home/hybrid)

If this sounds like you, click apply now! For more information contact our People & Culture team on hr@endotx.com.au.

We are an Equal Employment Opportunity Employer and value diversity. If there are any reasonable adjustments that we can make to assist your application to Endotherapeutics just let us know.

For more insights into our culture, mission, and values, take a look at our careers video: https://www.youtube.com/watch?v=h2HQhVA-7XA