At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.
Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We’re motivated to be drivers of what the future of martech looks like by building solutions that work.
We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.
About This Role
As an Associate Director Marketing Strategist, you sit at the intersection of people leadership and hands-on martech strategy. You will lead a team of 6–8 strategists while personally operating as a senior practitioner on client engagements — shaping lifecycle roadmaps, facilitating executive workshops, and translating complex data signals into strategic blueprints that drive measurable business outcomes.
You’ll act as a visionary martech advisor who defines end-to-end roadmaps for how brands shift their marketing stacks toward orchestration, broaden their use of Braze and the wider martech ecosystem, and design, optimize, and measure customer journeys at scale.
Each Associate Director rolls up to a Delivery Director on a shared set of accounts to drive operational excellence and build a consulting community.
What You’ll Do
Martech Stack Assessment & Roadmapping
- Partner with Solution Architects on discovery and assessment of clients’ existing martech environments — auditing capability gaps, integration health, technology debt, and platform utilization
- Develop multi-year martech roadmaps that sequence investments across data infrastructure, platform consolidation, activation capability, and analytics maturity — aligned to business goals and customer experience priorities
- Build use-case prioritization frameworks using quantitative scoring models that weigh business value, technical feasibility, and measurable customer impact
- Lead sessions with Client Partners and Solution Architects to help clients understand how to transform martech investments from SaaS to a consumption model purpose-built to advance their goals
- Deliver executive-ready presentations that translate complex technology architectures into clear, compelling strategic narratives
Customer Journey Mapping & Lifecycle Strategy
- Facilitate end-to-end journey mapping workshops — defining personas, moments of truth, emotional states, channel touchpoints, and data signals across the full customer lifecycle
- Design trigger-based, always-on, and lifecycle journey experiences across email, SMS, push, and in-app channels
- Create current-state / future-state journey maps that surface experience gaps and prioritize the highest-value improvements
- Develop journey governance frameworks and testing roadmaps so clients can scale, iterate, and optimize programs over time without accumulating architectural debt
- Lead journey maturity assessments evaluating clients across data, decisioning, technology, content, and measurement dimensions — with clear advancement plans
Data Analytics & Performance Strategy
- Leverage first-party data, behavioral signals, and CDP/CRM data to develop audience segmentation strategies, lifecycle stage definitions, and personalization frameworks
- Design marketing analytics and KPI architectures that connect campaign-level metrics to business outcomes, enabling data-backed investment decisions
- Synthesize performance data from platforms such as Braze, Salesforce Marketing Cloud, and Adobe Experience Platform into actionable strategic recommendations
- Build business cases for martech investments — including ROI modeling, A/B testing frameworks, and value realization roadmaps
- Create marketing campaign performance narratives, including experimentation frameworks (A/B, multivariate) tied to business outcomes
People Leadership & Practice Development
- Lead, mentor, and develop a team setting clear expectations, providing consistent feedback, and coaching for growth
- Work with Delivery Directors to create frameworks and protocols that make strategists in the Marketing Strategy competency better at their jobs — design for adoption and innovation, not documentation that sits on shelves
- Participate in the interviewing process and manage performance management for your team
- Ensure team members consistently apply the methodologies, processes, and role-based training developed by the Practice and Talent teams, reinforcing expectations through on-the-job coaching and feedback
What Success Looks Like
- Personal utilization target of 32 hours per week
- Team utilization target of 36 hours per week across your direct reports
- Ensure key processes and design reviews are occurring to drive delivery excellence
- Travel up to 20% for client meetings, workshops, and onsite engagements
- Drive a quarterly initiative with your team focused on innovation or practice development
Who Your Team Will Be
Stitchers come with diverse backgrounds and experiences—but we are tied together by our Common Threads. These are the values that define our Stitchers:
Form Lasting Bonds — We’re a people business. We consistently show up for our team, our partners, and our clients in ways that build trust and champion others.
Seek Solutions — We aren’t order takers. We’re solution designers. We solve problems, move fast, deliver excellence, and drive results. We always have a point of view.
Don’t Settle — We don’t accept the way things have always been done. We think bigger, pursue growth, and find motivation in the discomfort that scares most people away.
Take the Lead — We forge our own path without waiting for permission. We push boundaries, lead our team and customers, and find the answer when one doesn’t exist yet.
What You’ll Get at Stitch
- The opportunity to work within multiple Fortune 1000 brands across the retail, media, gaming, quick-service, financial services, travel, and healthcare industries.
- Working alongside the most concentrated group of Braze experts in the world—backed by more Braze credentials and experience than any other company across the globe.
- The ability to feel your impact and shape how Stitch grows as we continue to scale through hypergrowth.
- The chance to learn new technologies (like Braze, Databricks, and AI) and grow faster than you ever have before.
- Of course, we offer competitive compensation, benefits, and growth opportunities, too.
Requirements
- 7+ years of experience in data-driven marketing strategy, CRM, martech consulting, or digital transformation roles
- 5+ years in consulting, with proven success driving high-impact work for enterprise-level clients
- 2–3+ years of direct people leadership experience, with experience leading teams
- Demonstrated track record building and presenting multi-year martech roadmaps to senior stakeholders
- Hands-on familiarity with two or more enterprise martech platforms — Braze, Segment, Salesforce Marketing Cloud, Adobe Experience Platform, Tealium, or equivalent
- Deep fluency in customer journey mapping methodologies, lifecycle marketing, and omnichannel orchestration
- Strong analytical foundation — comfortable working with large datasets, building performance models, and deriving strategy from data
- Experience designing experimentation frameworks tied to business outcomes, not just engagement metrics
- Experience facilitating executive discovery workshops, business prioritization sessions, and strategic planning engagements
- Exceptional communicator with the ability to synthesize complexity into executive-level storytelling
- Deep understanding of marketing technology ecosystems (CDPs, ESPs, data warehouses, and integrations) and the ability to translate strategy into execution
- Demonstrated ability to build and sustain high-performance teams by setting clear expectations, coaching for growth, and ensuring delivery excellence
- Specialized strategic experience within a category relevant to Stitch’s work (e.g., loyalty strategy, data strategy, or industry-specific experience in QSR, Retail, Media & Communications, etc.)
- Must possess legal authorization to work in the United States without requiring employer sponsorship, both presently and in the future
Benefits
- Medical, dental, vision, and life insurance
- 401k with company match
- Flexible PTO policy
- Monthly tech stipend
- Paid parental leave
- In-person onboarding experience at our HQ in Indianapolis, Indiana
- Mental well-being support
