Treetop Adventure Center Guide

Description

JOB TITLE: Adventure Center Guide 

JOB SUMMARY: Join the adventure! As a key member of our Adventure Center team, you’ll lead guests through thrilling experiences like ziplining through the treetops, scaling the rock wall, battling it out in arrow tag and paintball, and enjoying seasonal fun like snow tubing and ski/snowboard programs. You'll guide, assist, and energize guests while ensuring their safety and enjoyment across all activities — from equipment sizing to hands-on instruction. Be part of creating unforgettable memories and keeping the excitement going all year round! 

REPORTS TO: Adventure Center Manager 

PRIMARY DUTIES AND FUNCTIONS:

1. Ensure guest safety during all Adventure Center programs
2. Pass Treetop Guide training, which includes physical and written tests. 
3. Instruct guests during the various Adventure Center programs
4. Register guests for Adventure Center activities and other activities throughout the resort.
5. General maintenance of Adventure Center equipment and areas
6. Conduct retail sales, programming charges, and equipment rentals 
7. Carry out opening and closing procedures daily
8. Maintain equipment in good condition. Observe and report any repair needed on equipment, furniture, fixtures, or buildings.
9. Provide information and instruction for guests concerning all Adventure Center Programs and facilities available to them, as well as having a working knowledge of the Skytop property and its offerings.
10. Obtain signed releases from guests
11. Conduct corporate and team-building events as needed.
12. Help in other departments as needed.

PRIOR EXPERIENCE: Prior instructor level experience or extensive experience in applicable activity required. 

RESPONSIBLE FOR: Equipment, keys, control sheets, charges, cash, guest releases, and personal uniform. 

PHYSICAL DEMANDS: Must be physically fit and have the ability to lift heavy objects repeatedly.  

WORKING ENVIRONMENT: The schedule includes weekends, holidays, and shift work. The schedule may change on short notice due to the needs of the Lodge. We work outside in all weather conditions. 

HAZARDS ENCOUNTERED: Care must be taken to lift equipment properly. Many of the adventure center activities require physical exertion. Care should be given to avoid overexposure to the sun. 

NOTICE: Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.  

Requirements

SKILLS REQUIRED: Ability to read, write, understand, and follow written or verbal instructions. (English) After training, proficiency in fitting and maintaining various pieces of equipment is also required. Ability to provide instruction on Adventure Center programs, willingness to be trained and instruct in all programs.  

EDUCATIONAL REQUIREMENTS: Ability to read and write English is necessary. Must have current certification in CPR (cardio-pulmonary-resuscitation) and First Aid or be willing to attain certification within 30 days of hire. 

SPECIFIC KNOWLEDGE REQUIREMENTS: Extensive experience in applicable activity required. 

PERSONALITY REQUIREMENTS:

1. Must have the ability to instruct guests in a professional manner and make decisions expediently.
2. Must be flexible, and able to adapt to changes on short notice.
3. Must genuinely enjoy working with the guests.
4. Must be service and safety-oriented.
5. Must be personable and friendly

REQUIREMENTS: Must possess a valid drivers license and be at least 18 years of age.