Sales Development Representative (SDR)

Company Description

101VOICE is a cloud communications platform operated by ITMC, delivering reliable voice, messaging, and emergency communications solutions to schools, government organizations, and businesses.

Our platform combines enterprise-grade VoIP, unified communications, and intelligent call management to support organizations that require dependable and secure communication systems.

101VOICE is widely deployed in education and government environments, where reliability, security, and operational continuity are critical.

As we expand our footprint, we are seeking a Sales Development Representative (SDR) to support our sales team by identifying qualified opportunities and initiating relationships with prospective customers.

Job Description

The Sales Development Representative (SDR) is responsible for identifying prospective organizations, engaging decision makers, and scheduling qualified discovery meetings for the Business Development Managers (BDMs).

The SDR focuses on prospect research, outbound outreach, and pipeline development, helping build the top of the sales funnel for the 101VOICE platform.

This role requires strong communication skills, discipline in outreach activities, and the ability to research organizations and identify potential opportunities.

Because this is a remote role, the SDR must be comfortable working independently while maintaining consistent communication with the sales team and leadership.

Target Markets

Focus on organizations reliant on secure, reliable communications:

• K‑12 school districts
• Colleges and educational institutions
• City and county government agencies
• Public safety & community services
• Mid‑market commercial organizations

Key Responsibilities

Prospect Identification & Research

• Identify organizations that may benefit from 101VOICE solutions
• Research school districts, municipalities, government agencies, and businesses
• Identify key decision-makers (IT Directors, CTOs, CIOs, Technology Managers)
• Validate contact information via websites, LinkedIn, and research tools
• Maintain accurate prospect records in the CRM

Outbound Prospecting

• Execute structured outreach via email, phone, and LinkedIn
• Introduce 101VOICE and communicate the value of cloud communications
• Engage prospects and assess interest
• Follow up and nurture early‑stage opportunities

Meeting Scheduling & Opportunity Development

• Schedule discovery meetings for Business Development Managers
• Ensure meetings include the correct stakeholders
• Provide background details to the sales team
• Support pipeline growth through consistent meeting generation

CRM & Activity Tracking

• Log outreach activities and interactions in the CRM
• Track engagement and campaign progress
• Maintain clean, organized, and accurate data

Market Awareness

• Monitor organizations planning technology upgrades
• Track public RFPs, procurement portals, and industry news
• Identify opportunities for communications modernization

Tools & Systems

• CRM platform
• Navigator discovery platform
• LinkedIn Sales Navigator
• Email outreach tools
• Phone outreach systems
• Public procurement & research databases

Qualifications

• Bachelor’s degree or equivalent professional experience preferred
• 3–5 years of experience in sales development, lead generation, or inside sales
• Strong communication and relationship‑building skills
• Comfortable conducting outreach through phone, email, and LinkedIn
• Strong research abilities and excellent organizational skills
• Ability to manage multiple prospects at once while maintaining accurate CRM records
• Background in technology, telecommunications, SaaS, or IT services

Additional Information

• Remote position with collaboration across distributed sales and technical teams
• Regular communication with sales leadership and Business Development Managers
• Structured outreach activities and pipeline development responsibilities