Company Description
Ajobthing is a Malaysia-based HR tech company that helps businesses hire faster and smarter. We provide an all-in-one recruitment platform that simplifies job posting, candidate sourcing, and applicant tracking—so companies can focus on growing their teams, not managing paperwork. Our goal is simple: make hiring easier, more efficient, and accessible for businesses of all sizes.
Job Description
- Lead, coach, and supervise a team of 5 Customer Service Executives.
- Monitor daily performance, ticket volume, and response quality.
- Manage team schedules, attendance, and workload distribution.
- Foster a service-oriented, accountable, and collaborative team culture.
- Maintain high standards for response quality, professionalism, and resolution accuracy.
- Monitor service metrics such as response time, resolution time, and customer satisfaction
- Identify recurring issues and recommend process or product improvements
- Work closely with Product, Sales, and Tech teams to resolve platform-related problems
- Continuously improve support workflows to increase efficiency and customer satisfaction
- Prepare weekly or monthly performance reports for management
- Ensure compliance with company policies and service standards
Qualifications
- Diploma or Bachelor’s Degree in Business, Communications, or related field.
- 3–5 years of experience in Customer Service or Customer Support.
- At least 1–2 years of experience in a supervisory or team lead role.
- Experience supporting digital platforms, SaaS products, or online marketplaces is a strong advantage.
- Strong problem-solving and conflict resolution skills.
- Excellent written and verbal communication skills.
- Comfortable handling escalations and difficult customers.
Additional Information
- Statutory deductions (EPF, SOCSO, EIS & PCB).
- Smart casual dress code.
- Convenient location near MRT, Monorail & LRT.
- GRAB corporate benefits.
- Life insurance & panel clinic coverage.
- Optical/dental subsidy.
- Sports & education coverage.
- 12 - 22 days annual leave + 16 days medical leave.
- Monthly personal development training.
- Team building activities.
- Annual increment & bonus.
