Application Engineer, Data Operations

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:  • Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. 
• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.
Warner Music Group (WMG) is a global music entertainment company with a rich history and a diverse roster of artists,  a diverse roster of artists, such as Ed Sheeran, Dua Lipa, Diljit Dosanjh, Armaan Malik, Darshan Raval, and Ayushmann Khurrana. We are committed to innovation and leveraging technology to enhance the music experience for our artists and fans. 
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent.

Your role:

As a Software Application Engineer on the Data Operations team, you’ll play a key role in maintaining, upgrading, and supporting the technical systems that power Warner Music Group’s global operations. This hybrid role combines elements of Software Engineering with Site Reliability Engineering (SRE) and operational support, requiring adaptability, technical breadth, and a strong customer focus. You’ll thrive if you enjoy keeping complex systems healthy, scalable, and resilient in production.

We are hiring for multiple levels, from motivated New Grads, to highly experienced Senior Application Engineers. Ideal candidates will feel a strong sense of responsibility for the systems under their care, and value continuous improvement, knowledge sharing, communication and cooperation.

Here you’ll get to:

Software Engineering & Upgrades

• Write clean, maintainable code in Python (preferred) or Java.

• Upgrade application frameworks to stay current with security patches, support, and performance improvements

• Debug and resolve systems errors identified by automated or manual testing

 

Reliability & Monitoring

• Monitor production systems and improve observability to detect and resolve issues proactively

• Lead root cause analyses (RCA) for outages and implement corrective actions

• Conduct performance and scalability testing, identify bottlenecks, and implement optimizations

 

Support & Operations

• Partner with business and operations users to troubleshoot, document, and resolve issues

• Execute manual workflows (e.g., data queries, AWS resource modifications, job restarts) and automate them for efficiency

• Participate in the on-call rotation, responding to high-priority production incidents

 

Automation & Continuous Improvement

• Enhance CI/CD pipelines (e.g., GitHub Actions, infrastructure-as-code (IaC))

• Contribute to and maintain team knowledge bases, runbooks, and technical documentation

• Drive continuous improvement through process automation and tooling enhancements

About You:

• Experience in software development, ideally with Python or Java.

• Experience with relational databases (Oracle, PostgreSQL) and writing SQL queries

• Experience with analytical databases (Snowflake and Databricks) and writing ELT jobs

• Effective communicator who can bridge technical and non-technical discussions

• Comfortable collaborating in distributed teams across multiple time zones

• Preferred Qualifications:

• Experience working with enterprise systems and modernizing them

• Hands-on experience with Infrastructure as Code (IaC) to manage cloud resources, ideally in AWS

• Ability to diagnose and resolve issues across desktop, network, and web layers

• Experience being on-call, managing incidents, and meeting SLA commitment