Customer Service Representative

Do you love talking to people and helping them feel heard? Would you like to learn or put your high-quality, confident and engaging customer service skills to the test? If so, then this is your chance to bring your energy to an organisation that has been fighting for fair, just and safe markets for the needs of Australian consumers for over 60 years.

• Be the friendly, knowledgeable voice our members rely on when they need support
• Use intuitive tools that help you focus on what matters most — great conversations with customers
• Use your strong written and verbal communication skills and your natural ability to actively engage our members on warm calling opportunities
• Look for opportunities to make our customer service smoother, faster and more delightful, helping us continually lift efficiency, accuracy and overall satisfaction.

Every day, you’ll help Australians make confident decisions about the products and services they rely on. You’ll turn challenging moments into positive experiences and help members feel supported and empowered.

About you

You are someone who brings warmth and confidence to every interaction. You enjoy connecting with people, asking great questions and find solutions that genuinely help customers. You thrive in a team that collaborates, celebrates wins, and supports each other to grow.

You have:

• Demonstrated ability to conduct outbound sales and retention calls, and achieving individual sales, retention and conversion targets
• Maintain up to date knowledge of the business including product testing, campaigns and processes
• Strong collaboration ethic, participating in team meetings, coaching and training initiatives to encourage enhanced performance and development
• Demonstrated ability with use of CRM, telephony and digital customer service platforms

If you’re someone who brings energy to conversations and loves solving problems with a friendly nature, we’d love to meet you!

About the role

$63,700 + superannuation | Full time | Open to Permanent or Fixed Term | Hybrid Working

This is your chance to join the CHOICE Customer Service team, where you’ll play a key role in delivering exceptional experiences for our members. Reporting to the Customer Support Manager, you’ll help drive high‑quality service and strong sales outcomes while being part of a supportive, purpose‑driven team.

In this role you will:

• Confidently resolve customer issues using sound judgement and clear guidelines
• Share insights and ideas that help us continually improve — from scripts and templates to digital content and service processes Juggle multiple customer interactions with ease, while maintaining great response times, quality and satisfaction Keep accurate, up‑to‑date records of customer details, sales activity and interactions

Apply Now

To submit your application, follow the prompts to apply including your cover letter and resume by 15th April, 2026.

When you apply, we’d love to hear (in a few sentences) about a time you turned a challenging customer moment into a positive one.

Benefits

At CHOICE, we want you to feel supported, valued and able to thrive — both at work and in life. You’ll enjoy flexible working arrangements, extra leave options, generous parental leave, and access to free, confidential counselling through our Employee Assistance Program. We also offer in‑house wellbeing initiatives, the ability to make pre‑tax super contributions and access novated leasing, plus a free CHOICE membership and discounts on CHOICE‑tested products.

Commitment to Diversity, Equity, & Inclusion

We are committed to creating a fair and inclusive hiring environment, welcoming diverse backgrounds, and promoting a culture where individuals are valued and respected. We are committed to providing reasonable accommodations throughout the recruitment process. If you have any specific needs, please let us know and we will do our best to accommodate them.