***Must be able to work a
flexible schedule including overnight and weekends as required.***
Role Overview:
Adlinc Business Services Limited, an outsourcing company aiming to
offer top-tier 24/7/365 dispatch and delivery support to North America, is
seeking an enthusiastic and detail-oriented
Overnight Logistics Coordinator
to join our
team. This role will be instrumental in providing real-time coordination
between drivers and customers while ensuring high satisfaction levels.
Key Responsibilities:
-
Receive customer orders
and efficiently assign them to available contract drivers in relevant
North American cities.
-
Utilize mapping and
dispatch software to determine the most effective routes and ensure timely
deliveries.
-
Handle inbound calls,
emails, and chat inquiries from clients promptly and professionally.
-
Resolve client queries,
issues, and concerns related to dispatch, delivery, and other service
offerings.
-
Continuously track the
progress of dispatched orders, addressing any delays or complications
swiftly.
-
Handle any post-delivery
inquiries or issues, providing solutions in a timely manner.
-
Maintain accurate
records of all client interactions, transactions, and feedback.
-
Must be able to work onsite between the hours of 10pm and 7 am or 11pm and 8am any day of the week.
Requirements
Qualifications & Skills:
-
High school diploma;
Associate’s or Bachelor’s degree is a plus.
-
Previous experience in
dispatch, customer service, preferably in the logistics, courier, or BPO
sectors.
-
Familiarity with North
American business etiquette and cultural nuances.
-
Proficient in using
computers, CRM software, dispatching software and tools.
-
Ability to multitask,
prioritise, and manage time efficiently, handle high-pressure situations,
and make quick decisions.
-
A proactive problem
solver with a keen attention to detail.
-
Exceptional
communication skills, both verbal and written, in English.
-
Must be able to work a
flexible schedule including overnight and weekends as required.
Benefits
-
Group Health and Life
-
Two Weeks Paid Vacation
-
After Hours Transportation
By signing this application, the applicant consents to Adlinc collecting,
processing, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
