ABOUT INKOMOKO
Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods and to create thriving communities.
Founded in 2012, Inkomoko has worked with more than 41,000 entrepreneurs across East Africa, including thousands of refugee entrepreneurs, resulting in thousands of new jobs and more than $50M in new revenue in communities.
Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest lender to refugee entrepreneurs in Africa, and seek both social impact and financial sustainability.
Inkomoko has +220 staff in 18 offices across Rwanda, Kenya, and Ethiopia. Through Inkomoko’s 2030 strategic plan, we are expanding to 5 additional countries to serve more than 550,000 entrepreneurs with our services and growing our $30M loan fund.
INKOMOKO VALUES
All staff at Inkomoko are connected to a shared set of organizational values:
- Purpose: be solutions-oriented and produce high-quality work and be a global leader.
- Achievement: push yourself to reach beyond what you think is possible.
- Improvement: be humble and committed to continuous learning and growing through giving and receiving open and accurate feedback.
- Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive.
- Turikumwe/Tuko Pamoja/ Abren Nen (“We are together”): appreciate your colleagues, celebrate success, and support each other in hard times.
RESPONSIBILITIES
You will be answerable to the Business Development Advisor for the performance of your duties. Your Duties will include the following:
THE JOB OPPORTUNITY & RESPONSIBILITIES
Current responsibilities include:
Client Sourcing
- Outreaching and mobilization for new client attraction to the program
- Serve as the lead through the enrolment process program entrepreneurs
- Deploy innovative ways of spreading the word of BDS opportunity for potential clients
- Directly recruit eligible clients on the ground and ensure client target are achieved in assigned locations
- Onboarding sourced clients in well professional manner
- Act as the primary point of contact for clients, ensuring timely and professional responses to client inquiries
Business Training
- Mobilize and follow up on entrepreneurs to ensure high attendance;
- Invite clients via telephone call to attend training sessions and consultations
- Play facilitator role in training delivery for all incoming refugee and host entrepreneurs in the Business Growth Department
- Update the online training reports;
- Coordinate with the Training team for smooth logistics;
- Participate in capacity-building workshops and trainings
Business Advisory
- Manage entrepreneur relationships and provide a single point of contact for assigned entrepreneurs; build rapport
- Manage the expectation, schedule and delivery of services throughout entrepreneur engagements;
- Regularly track and report on progress of entrepreneur's business growth;
- Advise on generating financial statements, forecasts, and profitability analyses for entrepreneurs
- Advise on developing and implementing accurate financial reports and booking systems for entrepreneurs;
- Provide expert advice; help entrepreneurs to navigate challenges and make sound business decisions
- Conduct assessments of entrepreneur businesses to understand business needs, challenges, and opportunities;
- Conduct research on the industry, competitors, and customers;
Market linkage and Investment engagements
- Conduct business assessments to identify entrepreneurs' needs and market opportunities
- Develop business strategies, comprehensive business and investment plans for entrepreneurs
- Assist entrepreneurs with implementation of business plan recommendations;
- Advise entrepreneurs on financing and investment opportunities/challenges
- Advise entrepreneurs on market opportunities/challenges;
Monitoring, Evaluation, Research and Learning (MERL)
- Using technology based tools collects, records and keeps entrepreneurs business information for informed decision making and evidence based service delivery
- Ensure quality data management
- General maintenance of entrepreneur files, reports and coordination with colleagues.
- Participation in on-going entrepreneur tracking and implementing Inkomoko’s impact evaluation programs every quarter/year
- Address MEL queries promptly and ensure timely follow-up to resolve any issues
- Accurately record client details, including personal and business information and all relevant informations, into the Kobo system during client recruitment
- Ensure data consistency and accuracy in all records during recruitment, training and consultation sessions.
General collaboration
- Work closely with the Senior Business Development Advisor to organize activities such as training logistics and delivery, refresher training, one on one consulting, focus group consulting, etc.…
- Collaborates and coordinates with different departments in the organization for impact
- Contribute to staff meetings, annual retreats, monthly entrepreneur Services meetings.
- Participate in the development of Inkomoko goals, strategies, and planning
- Represent Inkomoko in the local business community and at conferences or other events as needed
- Keep up to date on latest business and industry trends in Ethiopia and across Africa
- Collaborate with admin and submit weekly log sheets to the Location Administration Department every week;
- In collaboration with admin, use the available transportation wisely and only when necessary to minimize operational expenses;
Requirements
WHO WE ARE LOOKING FOR:
The ideal candidate will fulfill the following requirements:
- Will be based in Adama/Bishoftu
- Must have BA degree in business administration or a related field of study
- 3+ years of work experience in a relevant or applicable field
- Experience in consulting, business planning, and providing business advice
- Strong financial and accounting skills; familiarity with business financial policies in Ethiopia.
- Flexible and able to deliver results under pressure
- Excellent computer skills, especially with MS Excel and Word
- Good written and oral communication skills
- Fluent Oromifa writing and Speaking Skill is mandatory
- Good presentation and training skills
- Shows perseverance, personal integrity, and critical thinking skills
Competencies
- Manages Diverse Relationships – Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgrounds.
- Takes initiatives to Deliver – Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishment.
- Fluent in Technology – Uses technology effectively to work efficiently and achieve desired outcomes.
Mindset and behaviours
- Completes clearly defined tasks and projects with guidance from managers and team.
- Understands how individual work supports team and organizational goals.
- Manages weekly priorities and is accountable for thorough, timely completion.
- Identifies opportunities and risks, suggesting solutions when appropriate.
- Gathers relevant information, seeks input, and acts to support team operations.
- Delivers quality work that contributes to team impact and objectives.
- Begins sharing unique perspectives in team discussions.
- Builds and applies Inkomoko’s values in culturally relevant ways.
Role Level
- Develop the ability to manage weekly priorities independently, anticipate risks and opportunities, and deliver high-quality work that aligns with team and organizational goals.
- Enhance communication and collaboration skills by engaging with diverse perspectives, contributing to team discussions, and building relationships with staff and clients.
- Use technology effectively to support team operations and gather relevant information to help make informed decisions.
Role Function
- Build expertise in ensuring high-quality data collection and developing the ability to monitor and control data accuracy.
- Strengthen foundational business development skills to effectively support Inkomoko clients
- Develop outcome-based consulting capabilities to deliver actionable results aligned with client or organizational goals.
- Enhance proficiency in technology tools, email communication, and digital workflows for efficient and professional workplace interactions.
- Develop customer relationship management skills to build and maintain strong, value-driven stakeholder relationships.
Benefits
WHAT YOU’LL GET
This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:
- Meaningful work that directly contributes to sustainable livelihoods and job creation across East and Central Africa.
- Competitive salary, and potential Performance-based bonus
- Incredible company culture, with opportunities for learning and growth
- Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
- A dynamic and entrepreneurial team environment committed to innovation and social impact
- Health insurance for self and family
- Staff savings and provident fund, negotiated bank rates for long-term employees
- Generous annual leave, parental leave, and sabbatical options.
TO APPLY
If you’re excited about this role, please submit your CV, and tell us why you are the right fit for this opportunity.
Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process.
NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.
All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the Inter Agency Misconduct Disclosure Scheme, In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual misconduct, fraud, or abuse. By applying, the job applicant confirms his/her understanding of these recruitment procedures.
