Online marketplaces have never been this awesome.
About the RoleAs a Seller Performance Manager, your mission is to optimize long-term seller success and ensure a healthy, growing marketplace. Balancing strategic initiatives with hands-on operations, you will directly impact our marketplaces reputation and sustainability by ensuring core KPIs are consistently met and sellers thrive.
Your Responsibilities- Empower Sellers: Build trusting relationships through regular touchpoints (calls, presentations, visits) and collaborative KPI tracking.
- Drive Performance: Develop and execute strategies to boost NPS and Seller Account Health, championing a strong customer-centric mindset.
- Connect the Dots: Act as the central hub across internal teams and external partners to resolve complex operational roadblocks.
- Analyze & Optimize: Continuously track marketplace metrics to turn raw data into actionable performance improvements.
- Expand Horizons: Identify and unlock new cross-border selling opportunities.
- Ensure Smooth Operations: Optimize order fulfillment processes and oversee accurate seller payouts.
- Protect the Marketplace: Enforce compliance guidelines to maintain a high-quality, healthy seller ecosystem.
You've got
- Bachelor’s degree or relevant vocational training.
- Experience in E-Commerce and a solid understanding of the marketplace business model.
- Familiarity with data analysis tools (e.g., Excel, Power BI) and the ability to interpret data to derive actionable insights.
- Strong relationship-building and sales-oriented skills, including presentation, negotiation, and persuasion.
- Clear, precise, and professional communication skills.
- Proficiency in the language of the assigned country.
We've got
- Innovative product and exciting career opportunities in an agile environment with a start-up mentality
- A diverse and vibrant international environment of 70+ different nationalities
- Flexible working hours and hybrid working with also flexible home office policy
- Full support from METRO Group – our mother company
- Metro Card for shopping at discounted rates & company discounts with renowned brands
- JobRad and JobTicket programs for commuting
- Health and wellbeing support
- Language courses subsidy for professional growth
- Attractive referral program
- Team events, MeetUps, and TechTalks
- And much more
