Job Title : Infrastructure Support Engineer (End-User Support)
Location : Mumbai, India
Position Type : Full-Time | On-Site (5 Days a Week)
Please click the link below to apply for this position
https://atlas.bamboohr.com/careers/64
Overview
We are looking for a dedicated and proactive Infrastructure Support Engineer to provide in-person end-user support and ensure smooth IT operations across the organization. This role is fully on-site and demands strong technical proficiency coupled with excellent interpersonal and communication skills to deliver a professional, high-quality support experience.
Key Responsibilities
- Serve as the first point of contact for all on-site IT support needs, ensuring timely and courteous issue resolution
- Provide hands-on troubleshooting for desktops, laptops, printers, mobile devices, network, and conferencing equipment
- Support Windows, macOS, Office 365, VPN, and collaboration platforms (Teams, SharePoint, OneDrive)
- Manage user accounts, permissions, and access through Active Directory and related tools
- Maintain endpoint compliance and coordinate with central infrastructure teams for patching and updates
- Handle employee onboarding/offboarding, including system setup, device provisioning, and access configuration
- Log, track, and close tickets in the ITSM system, maintaining detailed and accurate documentation
- Ensure all IT assets are inventoried, labeled, and maintained in working condition.
- Collaborate with internal teams to continuously improve user satisfaction and service delivery
Required Skills and Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 5+ years of experience providing on-site end-user and desktop support in a corporate environment
- Proficient in:
- Windows 10/11 and macOS troubleshooting
- Office 365 Administration and productivity applications
- Active Directory, Group Policy, and basic networking concepts (LAN/Wi-Fi/VPN)
- Strong understanding of IT security best practices for endpoints
- Excellent communication, executive-level user engagement, and customer service orientation
- Demonstrated ability to stay calm under pressure and manage multiple priorities effectively
- Team player with a positive, service-minded attitude and a sense of ownership
Preferred Qualifications
- Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or ITIL Foundation
- Experience supporting conference rooms, AV systems, and executive-level users
- Exposure to ticketing systems like ServiceNow and Jira
