Account Manager, VIP

About Us

Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.

About the Role

As a VIP Account Manager, you serve as the strategic partner and trusted advisor to Scorpion’s highest-value legal clients. You are responsible for cultivating deep, consultative relationships that drive measurable business results. Your expertise spans digital strategy, marketing performance, and client experience—ensuring that every engagement reflects excellence, innovation, and tangible ROI.

You will lead the orchestration of integrated digital marketing campaigns across SEO, paid advertising, social media, and content strategy, translating complex goals into actionable roadmaps. With a pulse on client objectives, industry trends, and marketing performance data, you anticipate needs before they arise and ensure that Scorpion delivers outcomes worthy of our most discerning clients.

What your success will look like

Strategic Client Partnership

• Serve as the primary strategic liaison for a portfolio of VIP or enterprise-level clients, building enduring partnerships grounded in trust, results, and thought leadership.
• Conduct regular executive business reviews to communicate performance insights, industry trends, and strategic opportunities.
• Proactively identify growth levers and guide clients toward optimal utilization of Scorpion’s full suite of products and services.

Account Growth & Retention

• Drive client retention and revenue expansion, ensuring continued alignment between client objectives and Scorpion’s marketing solutions.
• Partner with internal sales and strategy teams to identify cross-sell and upsell opportunities that strengthen client impact and account profitability.
• Maintain client satisfaction scores and retention rates that exceed department benchmarks.

Performance & Campaign Excellence

• Lead cross-functional collaboration with SEO, PPC, Social, and Content teams to deliver integrated, results-driven campaigns.
• Monitor performance metrics across all digital channels, leveraging analytics and insights to optimize campaign performance and return on investment.
• Translate marketing data into clear, actionable recommendations for executive-level clients.

Operational & Financial Stewardship

• Manage client budgets with precision, ensuring efficient allocation of resources and adherence to performance goals.
• Forecast account growth, manage renewals, and ensure contractual compliance across multiple engagements.
• Anticipate risks and implement proactive strategies to safeguard client relationships and revenue.

Thought Leadership & Brand Representation

• Represent Scorpion at industry conferences, client summits, and leadership roundtables, acting as a brand ambassador and marketing strategist.
• Stay ahead of emerging digital marketing trends, translating insights into innovative strategies that differentiate Scorpion’s VIP experience.
• Contribute to internal knowledge sharing by mentoring junior account managers and modeling best-in-class client service.

Who you are and what you bring

• Education: Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
• Experience:
  
  • 2+ year of progressive experience in client-facing account management in digital marketing or advertising agency.
  • 2+ years of managing enterprise or VIP accounts.
  • 1+ year of working with legal clients.
  • Proven track record of upselling and growing client accounts.
  • Experience working with cross-functional teams to execute client strategies.
• Skills:
  • Expert understanding of SEO, SEM, social media marketing, analytics, and content strategy.
  • Strong business acumen with the ability to connect marketing KPIs to broader business outcomes.
  • Exceptional presentation and communication skills, including executive-level reporting.
  • Highly organized and detail-oriented, with a passion for excellence in client delivery.
  • Comfortable operating in fast-paced, results-oriented environments with multiple stakeholders.
  • Willingness to travel for client meetings, conferences, and strategic planning sessions.

Our Scorpion Values 

Winning Mindset:  When our clients win, we win. 
Genuine Care:  We only succeed when we are truly invested in our clients and each other.
Unmatched Results:  We deliver more than expected–and then some–driving the best results and impacting lives.
Constant Improvement:  We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
Unbeatable Teamwork:  We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

Compensation  

We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.

• The base salary range is $100,000 (entry-level) - $107,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. 
• The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.

Our Interview Process 

We value your time and want to give you the best opportunity to showcase your skills. Here’s what to expect:

• Initial Phone Screen:  30-minute conversation with a recruiter to learn more about you and share details about the role.
• First Interview:  30-minute Zoom with the hiring manager to dive deeper into your experience and goals.
• Second Interview:  45-minute Zoom with interview panel with key team members.
• Final Interview:  30-minute Zoom with an executive leader for a final conversation.

Our Benefits

We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow.

• 100% employer-paid medical, dental, and vision insurance
• Flexible paid time off, so you can rest, relax, and recharge away from work
• Paid parental leave
• Paid cell phone and service
• Remote office allowance
• Professional development and development courses
• Regular manager check-ins to drive performance and career growth through Lattice

Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.   Reasonable Accommodations   Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.