Job Summary: The Greeter will be the first interaction the guest has with a Coastal team member, so it is vital they provide courteous, helpful, and prompt customer service to set the guest up for an excellent experience. The Greeter is responsible for ensuring all guests entering Coastal are directed on what we have to offer, how to proceed in their dining experience, and giving them a brief description of what the Coastal experience is all about.
Follows all company policies as outlined in the Employee Handbook and duties that pertain to the Host role.
Maintains a positive attendance record
Follows all sanitation and safety standards set forth by the company
Meets all uniform, appearance, and grooming standards as specified in the Employee Handbook
Maintains outstanding guest service standards
Conducts the first greet with guests within 30 seconds of guests entering the restaurant
Picks up orders and completes take-out preparation correctly as specified by take-out procedures
Performs side work duties correctly as specified in the "Side Work Duties" pertaining to the Greeter role
Follows all end-of-shift checkout procedures with 100% accuracy as specified in the "End of Shift/Checkout Procedures" pertaining to the Greeter role
Follows the alcohol serving procedures regarding beverage service standards, awareness standards, and government regulations with 100% accuracy
Maintains a good team environment by assisting other team members with their station duties and side work when there is a need and/or when available
Accommodates special seating requests for guests whenever possible
Job Requirements:
Must be able to read and communicate clearly and effectively with coworkers, management, and guests
Be able to reach, bend, stoop and frequently lift up to 20 pounds
Capable of working in extreme heat or cold environments
Must demonstrate enthusiasm and commitment to guest satisfaction
Must be able to stand and exert fast-paced mobility for periods of up to 8 hours in length
Must be efficient and accurate with money and figures
Must possess manual ability to manipulate register system and handle/serve food
May be exposed to disagreeable odors, chemicals, and noise, latex plastics, and other materials used for protective equipment
