Transactional Banking Product Manager

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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

Reporting to Head of Transactional Banking
 To understand the competitive environment for Cash Management and Trade (customer needs and behavior, competitor offerings, service standards etc) and to respond to the consequent opportunities or threats through appropriate reviews of our product offerings.

 To ensure that new identified and developed Cash Management and Trade products, services and systems are enhanced and/or rolled out on time and within budget, consistent with overall strategy to grow product revenues.

 Drive utilisation of all Cash and Trade products and channels and track key performance indicators in line with overall business plans.
 To ensure all products and their processes, through relevant product programs and operating instructions are documented and regularly reviewed and aligned to relevant market requirements.

Job Description

 Main accountabilities

  Product Management

§  Ability to independently receive, solve and recommend practical solutions on Technical Cash Management Services/ Trade queries for Absa Tanzania.

§  Manage communication within the targeted portfolio on network, tariffs and operational process and procedure.

§  Actively disseminate Absa Transactional Services Capabilities through business interaction (clients and staff), formal internal/external presentations

§  Report and alert the coverage team on outstanding sales volumes and sales revenues for top Corporate Banking customers.

§  Adherence to Product pricing and perform periodical tariff review.

§  Co-ordinate After Sales Support and customer training for the various products under Cash Management / Trade

§  Remaining abreast of competitor trends on related transactional products/services

§  Providing specialist support to all internal contacts/users (RMs, Markets & RBB)

§  Product conceptualizing process for developments/enhancement where identified.

 

Risk and Controls Objectives

§  Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.

§  Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.

§  Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.

§  Continuous and proactive engagement with regulatory bodies, unions where applicable

§  All mandatory training completed to deadline

 

Technical skills / Competencies

§  University Degree

§  Knowledge of trade and cash management products, their features, applications and potential improvements.

§  Knowledge of the local market, customers and competitors

§  Comprehensive knowledge of banking operations.

§  Strong analytical skills

  

Knowledge, Expertise and Experience

 

Essential

§  Experience handling key corporate customers.

§  Ability to work to tight deadlines.

§  Self motivated & work with minimum supervision.

§  Interpersonal & communication skills

Experience:

§  Customer Service background preferably in Banking sector

§  Product development/Management with e-channels as an added advantage

§  Commercial Operations/IT/Project Management

§  Experience in a product/sales role within Corporate Banking will be of added advantage.

 

Knowledge of the Bank’s products, services and policies and/or other specialist knowledge required to undertake the role:

 

§  Good knowledge of AML/Sanctions modules

§  Good understanding of Electronic Banking platforms and channels

§  Good understanding of business working capital requirements as well as LC’s & BGI’s

§  Broad understanding of Payment & Collections services including distribution channels

§  Bank’s general operational procedures understanding for key partners e.g. branches, CSC, Operations & IT

 

Training likely to assist effectiveness in the role and may have been completed prior to undertaking this role:

§  Advanced Product training – Transactional Products

§  Customer Relationship Management

§  Certificate in International Cash Management (CertICM)

§  Negotiation skills

 

Absa Values

Absa’s  Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

·   Trust

·   Resourceful

·   Stewardship

·   Inclusive

·   Courage

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)