ServiceNow Architect - Heredia, Costa Rica

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing

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Job Description:

We are seeking a ServiceNow Architect to serve as a technical and platform owner for ServiceNow. This role is responsible for building, implementing, and scaling ServiceNow in a new or evolving environment, ensuring the platform is secure, well-governed, and positioned for long-term growth.

This is a hands-on role for someone who enjoys designing solutions from the ground up, setting standards, and partnering closely with IT, Security, ITAM/SAM, and Operations teams.

Duties and Responsibilities

• Own the technical administration and engineering of the ServiceNow platform

• Lead initial builds, major enhancements, and re-architecture efforts in new or low-maturity environments

• Design and enforce platform standards for:

  • Configuration vs customization

  • Data models and CMDB structure

  • Roles, groups, and access controls

• Build and maintain advanced:

  • Flow Designer automations and workflows

  • Forms, UI policies, business rules, and scripts

  • Integrations with identity, asset, endpoint, and finance systems

• Act as the technical escalation point for complex platform issues

• Guide platform upgrades, patching, testing, and release planning

• Establish governance, documentation, and change management practices

• Partner with stakeholders to translate business requirements into scalable technical solutions

• Mentor and provide technical guidance to other ServiceNow administrators or engineers

Qualifications

Education

• Bachelor’s degree in IT or a related field

Experience

• 5+ years of hands-on experience administering and engineering ServiceNow

• Proven experience building or implementing ServiceNow in a new or early-stage environment

• Deep knowledge of:

  • ServiceNow architecture and data model

  • ACLs, roles, and security design

  • Flow Designer, workflows, and scripting

  • CMDB fundamentals and data quality management

• Strong ability to balance speed of delivery with long-term maintainability

• Excellent communication skills and comfort working with both technical and non-technical stakeholders

• Experience with Jira or Jira Service Management

• Experience supporting ITSM, ITAM, SAM, or HAM modules

• Experience with integrations (REST, APIs, identity providers, endpoint tools)

• ServiceNow certifications (CSA required; CIS or higher preferred)

Work Location & Flexibility:

This position is based in our Heredia, Costa Rica office and follows a hybrid work model. Employees are expected to work on-site a minimum of one day per week. Please note that specific business units or role requirements may require additional in-office days based on team collaboration needs or operational priorities.

Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.