MidFull TimeEN
UneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions and employee training. Our mission is to deliver digital human experiences that reduce complexity, improve conversions, and create memorable customer and employee moments for enterprise brands.
Working at the leading edge of technology, UneeQ is fast-paced and constantly evolving. We are a remote-first workplace and have people located in New Zealand, the USA, Canada, Australia, and Portugal.
We are deeply committed to living our values and fostering a culture and work practices where our people can do their best work, make an impact, and thrive.
About the role
This is a hands-on, customer-facing role for someone who loves building strong relationships, driving adoption, and helping customers get real outcomes from a new and evolving product. You’ll be a key part of the loop between customers and our internal teams - bringing customer needs and insights back to Product and Engineering in a clear, structured way, and helping shape how we build Customer Success as we grow.
We’re a remote-first company with a distributed team, so you’ll work autonomously day-to-day, stay closely connected through Slack, and collaborate regularly across functions (especially with Sales, Product, and Engineering). You’ll have plenty of ownership, variety, and opportunity to influence how we deliver customer value.
You’ll also get the chance to collaborate with some well-known, exciting customers who are using our tech in innovative ways. If you’re someone who enjoys variety, ownership, and impact - this role is for you!
What you’ll be doing and key responsibilities
Your morning might start with strategy sessions with customers on their training rollouts, designing how their teams will practice high-stakes conversations and translating business goals into immersive learning experiences. From there, you could be inside the platform refining a customer scenario, testing a new feature from a real-world perspective, or preparing for an enterprise enablement session.
Mid-day often includes time with the Immersive Training Tiger Team, a tight-knit cross-functional crew, pressure testing scenarios, aligning on priorities, and sharing structured insights with Product, Engineering, and Marketing teammates about what is resonating across accounts. It is not just about relaying feedback. It is about spotting patterns, identifying opportunities, and helping turn insight into action.
By the afternoon, the focus may shift to synthesizing customer learnings and creating scalable impact, whether that is recording demos, building how-to guides, or capturing best practices that help customers unlock more value from the platform. In between, there is space for real-time troubleshooting, shaping use cases, and continuously refining the customer experience.
This is a hands-on role in an early-stage environment. We’re looking for someone who enjoys being directly involved in the work-building, testing, refining, and improving, not just designing strategy from a distance. If you’re motivated by impact, ownership, and shaping how Customer Success evolves as we scale, you’ll feel at home here.
Key areas you’ll own include
You’ll know you’re doing a great job when we see
What you’ll bring and who you are
Bonus:
Also, you’ll bring:
We’re proud to be an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. If this role excites you, we’d love to hear from you - even if you don’t meet every single requirement.
Perks of joining UneeQ
On top of that, you’ll get to work in an exciting emerging industry, creating world-leading AI solutions.
Our recruitment process
We like to keep things simple, transparent, and personal. Here’s what you can expect:
Intro chat
You’ll start with a short call with someone from our People Team to learn more about UneeQ, the CSM role, and to share a bit about yourself.
Capability interview
Next, you’ll meet with a member of the team for a deeper, capability-based conversation about your experience, client approach, and how you work. We may also include a short practical exercise or scenario discussion to better understand how you think and communicate in real-life situations.
Hiring Manager conversation
After that, you’ll meet with the Hiring Manager to align on expectations, team goals, and how you’d contribute to our customer experience and growth.
Team & vibe check
You’ll meet a couple of people you’d work closely with to align on collaboration style, remote ways of working, and what day-to-day life at UneeQ looks like.
Final check-in
Finally, you’ll have a short conversation with a member of our Executive Team.
Offer & welcome aboard! 🎉
