Case Worker

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the overall supervision of the IOM Tunisia Chief of Mission and of the Head of Sub Office and the direct supervision of the Senior Protection Associate , the successful candidate will support the provision of reception, orientation, referral and assistance to vulnerable migrants.

1.Carry out screening interviews with migrants to understand and assess their vulnerability,identify their specific needs and determinate their eligibility for IOM assistance;
2.Refer eligible beneficiaries, including unaccompanied migrant children, victims of trafficking,medical cases, and other vulnerable migrants, for available services (medical, psychosocial,assisted voluntary return and reintegration, legal assistance) as per the needs identified andwithin the limits of resources available;
3.Assist IOM beneficiaries through provision of information on the services available formigrants in Tunisia, including through individual counseling sessions as well as distribution ofinformation sheets, leaflets/brochures regarding social or medical services in Tunisia;
4.Provide individualized and group orientation and support migrants through referrals toservices available, including social services, medical assistance and legal services;
5.Follow-up with IOM partners responsible for provision of assistance provided throughreferral;
6.Support the process of case management to identify the short, medium and long-termsolutions for every migrant assisted;
7.Support in the preparation and submission of financial documents in relation with directassistance to vulnerable migrants.
8.Assist to the implementation of outreach activities, including the identification and assistanceto beneficiaries in IOM supported shelters and other, in case of urgency also outside officehours.
9.Compile case reports and maintain case files for each beneficiary assisted and preparestatistical reports as requested, while adhering to IOM data protection standards; and usingthe existing IOM data base platform
10.Maintain a professional and neutral behavior, as well as empathy with migrants;
11.Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

• •Bachelors’ degree in Social Work, Health, Psychology or a related field from an accreditedacademic institution with two years of relevant professional experience or
  •High School degree in the above fields with four years of relevant professional experience
   

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Proven experience in the field of assistance to migrants and / or humanitarian activities targetingvulnerable individuals.
  •Experience with governmental authorities, the UN and / or other national/internationalinstitutions.
  •Experience in working with non-governmental organizations is an asset.
  •Knowledge of Tunisia and regional issues in the thematic area of migration and health is adistinct advantage.

Skills

•Good drafting skills and clear oral communication.
•Strong knowledge of computer applications, especially MS Word, Excel, Outlook and Access.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, Fluency in French and English is required (oral and written).

DESIRABLE
Working knowledge of Arabic

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies