POSITION SUMMARY
Responsible for directing functions involving implementation and onboarding activities in regards to FinTech clients and ensuring implementations maintain compliance with all applicable laws as well as Policies of the Bank. Effectively manages internal teams and clients to ensure that implementations are completed as scheduled and within budget, while delivering the agreed upon implementation objective. The Implementation Manger will manage the implementation support of Payment’s clients and work with internal departments and clients on the development, testing and marketing of their client’s payments products.
ESSENTIAL FUNCTIONS
- Exercises independent judgment and discretion in program implementations.
- Follows a defined, agreed upon onboarding philosophy/methodology.
- Consults with clients, vendors and management to identify internal and external customer needs and corresponding implementation objectives.
- Prioritizes, plans, and tracks implementation progress in relation to the plan.
- Provides status reporting to appropriate bank management, committee members and clients.
- Coordinates with department /management teams, including:
- Identifies resources needed and assembles the appropriate project team with the skills required to be successful.
- Establishes and defines clear roles and responsibilities.
- Creates a shared focus within the team, establishing clear objectives and outcomes and setting realistic deadlines.
- Motivates the team to work together in the most efficient manner.
- Mitigates and resolves conflicts in a fair and effective manner.
- Manage, support, and grow FinTech Partners.
- Building relationships with internal and external stakeholders to generate and develop ideas, pursue opportunities and close sales.
- Collaborate with assigned teams on the development, testing and delivery of new payments products.
- Evaluate business needs, objectives, and goals, research payments and electronic banking products available and design procedures to meet the implementation needs of the client.
- Research product development options and provide analysis for product direction as necessary.
- Consult with Payments management to identify internal and external customer needs and include in project objectives.
- Develop and review requirements, specifications, and implementation plans to ensure they are in line with internal objectives on projects.
SUPERVISORY RESPONSIBILITIES
None
COMPETENCIES
- Sunrise Core Values
- Adaptability
- Dependability & Flexibility
EDUCATION & EXPERIENCE
- College degree in business related field preferred.
- Five (5) years payments, project management, operations or compliance experience required.
- Experience in the financial industry preferred.
- Implementation Manager level dependent on experience and client size.
- Strong verbal and written communication skills.
- Strong organizational skills and time management.
- Natural relationship builder with integrity, reliability and maturity.
- Solid skill set in the use of Microsoft Office Tools.
- Project Management Professional (PMP) Certification preferred
- Experience with ACH, cash management and payments platforms preferred.
COMPENSATION & BENEFITS
The expected starting annualized salary range is between: $80,000 – 110,000 annually depending on experience and qualifications.
In addition, this position is eligible to enroll in a variety of benefits including Medical, Dental and Vision insurance, Retirement (401k) savings, Life and AD&D insurance, Short and Long-term disability insurance, Paid Time Off (PTO), Volunteer Time Off, Paid Parental Leave, Pet Insurance, and more. Details at www.sunrisebanks.com/about/careers/.
This Position Summary reflects management’s assignment of major responsibilities, which represent the majority of essential functions. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. They may be subject to change at any time due to reasonable accommodation or other reasons.
