Drain Technician

Job Summary:

The Drain Technician is responsible for meeting with customers to identify and diagnose specific drain/sewer piping concerns, getting the line(s) flowing and advising customers on next steps to include a Camera Technician and a camera main inspection.  Drain Technicians produce quality, on-time inspections and clearing installation of plumbing related jobs to meet the requirements of our customer agreement and in accordance with local plumbing codes. 

Key Responsibilities:

• Safety of self as well as safety of employer vehicles, equipment, and customer homes.
• Works independently with little supervision in the completion of assignments
• Performs drain clearing at customer homes and provides overall assessment of known systems
• Provides guidance to homeowners on next steps in the process to permanently repair sewer lines
• Works efficiently and keeps job areas clean and organized.
• Works closely with Camera Technician, Dispatch and Sewer Supervisor in providing customer solutions.
• Properly represents the company when in the public and demonstrates company ethics.
• Establishes and maintains customer oriented focus.
• Communicates politely and effectively with, and in front of, customers. 
• Works as part of a team with managers and other departments.
• Participate and attend department meetings.
• Demonstrates knowledge of sewer systems, repair and installation using standard tools, machinery, and equipment.
• Demonstrates writing skills with a focus on technical accuracy, writing quality and clarity are also required.
• Uses, applies and monitors appropriate safety practices and procedures and reports violations to Sewer Supervisor​

Qualifications & Requirements: 

• Thorough knowledge of all sewer systems
• Ability to work independently and manage time efficiently
• Strong communication skills, verbal and written
• Able to assist in evaluating assigned install team personnel on job performance and provide field coaching and as necessary.
• Follows and demonstrates company policies with team members
• Diagnostic and analytical skills 
• Works well under pressure 
• Demonstrates effective communication skills with customers, install team members, dispatch, and management

Benefits:

• Competitive pay.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Life insurance.
• Ongoing training and career advancement.
• Company vehicle (for qualifying positions).

Work Environment:

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

#FTP

Pay Range$60,000—$100,000 USD

About Fetch-A-Tech:

At Fetch-A-Tech, our mission is to provide all residents of Las Vegas and the neighboring areas with the highest standards and quality of plumbing and indoor comfort. As plumbing & AC experts, we do this by offering top notch services and products, as well as by educating our customers and protecting our integrity at all times. We offer a competitive pay structure and ongoing training and support for all employees, ensuring our ability to serve our customers in the best way we can, and we will certainly stop at nothing until our customers are fully satisfied with our services.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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