The Administrator of Workforce Development and Income Maximization leads the Bureau's efforts to increase income and benefits and build marketable job skills for individuals experiencing homelessness, and to help individuals attain competitive employment to help individuals transition to and succeed in permanent housing. The Administrator oversees the direction and coordination for the Servings Ourselves employment program, training and mentoring for the Bureau's Peer Support Specialists, and developing and increasing the Bureau's asset development offerings. This role requires exceptionally close coordination with other Bureau departments, specifically Emergency Shelter Services/facilities and Housing.
DUTIES: Responsible for the overall direction and management of the Bureau's work force development and income maximization services
- In partnership with HSB Bureau and Associate Bureau Director, leads the development of the Serving Ourselves (SOS) program's mission, scope, and curriculum, setting and tracking program objectives, and building buy-in and teamwork across the Bureau.
- Oversees the operation of the SOS program, leading a team of a program manager, work supervisors and case managers to provide individuals with on-the-job training, educational and career development services, job search skills, and basic case management to equip participants to transition out of supported employment to community and permanent employment.
- Develops policies and oversees the hiring, training, and supervision of SOS program participants (Client Workers) and the development and implementation of personnel practices and related curriculum.
- Works collaboratively and closely coordinates with shelter operation staff and Quincy Street Kitchen to ensure that the SOS program is meeting the Bureau's operational janitorial and kitchen needs.
- Oversees the training and mentorship of the Bureau's Peer Support Specialists, developing training curriculum and structure for these staff to effectively utilize their lived experience and transition to their new roles as staff members.
- Develops and oversees systems and personnel to help individuals experiencing homelessness to navigate and access entitlement programs with goal of increasing income to enable individuals to successfully transition out of homelessness and into housing. Serves as part of BPHC leadership team improving access to mainstream benefits by working collaboratively with other Commission Bureaus and external partners.
- Assumes lead role in developing career opportunities for program graduates by forging relationships with area employers and other workforce development partners.
- Integrates the Bureau's housing pathways work to move individuals out of homelessness and into housing, into all facets of the role. Works collaboratively with the Homeless Services administration in the development and implementation of policies and procedures for the Bureau. Serves as member of management team negotiating collective bargaining agreements.
- Responsible for recruitment, hiring, training, evaluation, and discipline of all staff persons in assigned departments. Responsible for the ongoing development of assigned departments.
- Participates in all levels of organizational planning by participating on ad-hoc committees, facilitating meetings as necessary.
- Shares Homeless Services beeper coverage duties.
- Represents the Bureau in Commission wide committees as assigned. Attends Administrators and Directors meetings.
- Responsible for ensuring that staff comply with required data collection procedures on Efforts to Outcomes (ETO) software, tracking program outcomes on ETO, running regular reports, and seeking to use data to inform program needs and requirements.
- Performs other duties as required.
Qualifications
- Master's Degree with a minimum two (2) years supervisory and two (2) years human services or rehabilitation counseling experience OR BA/BS with a minimum two (2) years supervisory and three (3) years human services or rehabilitation counseling experience OR college level course work equivalent to an associate degree with a minimum three (3) year supervisory and four (4) years human services or rehabilitation counseling experience OR 7 years of human service or rehabilitation counseling experience with a minimum of 4 years supervisory or program management experience
- Preference for specific educational or work experience in work rehabilitation and employment for people experiencing homelessness workforce development/career coaching/recruiting field with excellent knowledge of career coaching tools and strategies.
- Belief in a housing first and work first philosophy
- Commitment to racial and ethnic justice and equity
- Demonstrated knowledge and experience in program design, development, and expansion
- Ability to communicate professionally both verbally and in writing, including the ability to successfully represent organization in various forums
- Ability to effectively provide supervision to culturally, racially and gender diverse team
- Ability to prioritize and manage different roles and tasks, with attention to deadlines
- Ability to multitask and demonstrate flexibility as necessary
- Ability to take initiative, plan and work independently
- Excellent leadership, individual and group supervisory skills
- Strong computer skills including familiarity with management information systems or database programs
- Must have highly developed professional ethics to maintain appropriate boundaries and sets limits fairly and consistently
- Valid driver's license.
