Job description

Job Title: Veterans Project Casual

Department: Welfare and Social Inclusion

Location: Various locations

Contract Type: Casual/Zero Hours

Working Pattern: Tuesday to Friday, with occasional adjustments depending on operational needs and trips.

Closing Date: Monday, 30th March 2026

Salary: NMW

The Role

To primarily support the delivery of our Veterans Projects and other sessions across the Welfare and Social Inclusion Department.

An integral part of this role will include driving the organisation’s minibus across the Burnley, Pendle, and East Lancashire areas (and beyond where required) to support the needs of the charity. You will support the team to help deliver meaningful change in the lives of under-represented, vulnerable, or disadvantaged individuals and groups within the local community.

Roles and Responsibilities

Delivery Support

Prepping and closing for wellbeing sessions by ensuring the layout and configuration of the venue is ready for the participants and clean and tidy after use.
Meet and great participants on arrival and ensure refreshments are easily accessible for vulnerable participants.
Support with low intensity activities, for example; table games, indoors games and shorts walks.
On occasion, you may be asked to register participants on arrival.

Driving

To drive the organisation minibuses as directed by line manager or project staff.
To adhere to company protocol in regards to vehicle maintenance, cleanliness and general upkeep which will include raising any issues or concerns to Line Manager.
To ensure the safe keeping of the vehicle keys and fuel card and retain receipt for fuel usage. This will then be processed through Finance.

Passenger Transport & Safety

Operate a minibus to transport passengers safely to and from designated locations.
Adhere to scheduled routes and timings, ensuring timely pickups and drop-offs are planned prior to journey.
Handle emergencies and unexpected situations calmly and efficiently.

Passenger Assistance & Customer Service

Assist passengers with boarding and alighting the vehicle, providing excellent customer service.
Provide assistance to passengers with special needs or disabilities.

Vehicle Checks & Maintenance

Conduct pre-trip and post-trip vehicle inspections to ensure roadworthiness and report any maintenance issues.
Maintain cleanliness and hygiene standards within the minibus.

Compliance & Record Keeping

Comply with all traffic laws, regulations, and company policies.
Keep accurate records of trips, mileage, fuel usage, and passenger counts.

Communication & Teamwork

Communicate effectively with the Football Development Manager and other team members.

General

To engage, inspire and empower people to reach their full potential.
To support the delivery of high-quality, impactful wellbeing sessions in areas of high need across Burnley and Pendle and the wider East Lancashire area.
To support a number of programmes with their delivery, namely our Veterans Programme.
Work with groups from a range of diverse backgrounds.
Consider equality, diversity and inclusion in all activities with diverse communities.
Support the department to ensure all activities are correctly monitored with the appropriate risk assessments, safeguarding and health and safety procedures in place.
To understand and implement the Charity’s Safeguarding policy, procedures, and best practice guidelines in your role. To use this understanding to ensure safe working practices, appropriate reporting of concerns and contribute positively to a safe environment.
To be able to work flexible hours where the role of the job requires.
To work towards agreed objectives.
Comply with all Charity policies.
Promote the Burnley FC in the Community brand and ethos in a professional, strong, and positive manner.
Work alongside other team members to support in other areas of the organisation as and when required to promote best practice.
Hold a commitment to equality and diversity in the workplace.
Willingness to attend training courses to enhance own professional development.
Always demonstrate the Charity’s values.

This job description is issued as a guideline to assist you in your duties and is not exhaustive. You may, on occasions, be required to undertake additional or other duties within the context of this job description.

Essential Qualifications, Experience & Skills

In date Driving Licence with D1 category.
An understanding and passion for improving opportunities for disadvantaged people and under- represented groups or individuals in our communities.
An understanding of safeguarding procedures.
Previous experience in customer-facing role.

Please email hr@burnleyfc.com to request a copy of the full Job Description and Person Specification

Safeguarding Statement

Burnley FC in the Community are committed to safeguarding children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be subject to an Enhanced Criminal Record Check (DBS), which will be paid for by the Charity.

Please note that in line with Keeping Children Safe in Education 2022, an online safeguarding search will also be carried out by a member of our HR or Safeguarding Team for all shortlisted candidates. The post is exempt from the provisions of the Rehabilitation of Offenders Act 1974 and any offer of employment will be subject to satisfactory references and an Enhanced DBS check.

E, D & I Statement

Burnley FC in the Community are committed to equality and diversity within the workplace. We are proud to be an equal opportunities employer and encourage qualified applicants from all backgrounds to apply. Reasonable adjustments are available for candidates and those employed by BFCitC who disclose.

Veteran Statement

Burnley FC in the Community are committed to supporting veterans, reservists and the wider armed forces community. We are actively engaged in the recruitment of Service Leavers.

Mental Health Statement

Burnley FC in the Community are committed to promoting and protecting the physical and Mental Health of all of our staff.