Job DetailsJob Location: Hilton St Louis at the Ballpark - St Louis, MO 63102Join the AAA Parking family and work as a Valet Attendant! Make extra money, meet new people, and provide exceptional service as the first and last point of contact for our guests. We seek individuals with a warm attitude, polished appearance, and a commitment to excellence to ensure a seamless and memorable guest experience.
Key Responsibilities:
1. Guest Interaction:
Greet and welcome all arriving and departing guests in a proper manner.
Communicate and answer all customer questions clearly and professionally.
Open car and hotel doors for guests as well as assist with coats and luggage.
Offer information about the services and facilities of the hotel, points of interest, and entertainment attractions.
Assist guests with special needs or disabilities.
2. Vehicle Handling:
Fill out valet ticket properly and conduct vehicle damage check
Retrieve and park vehicles for guests quickly and efficiently.
Maintain keys in an organized and secure manner.
3. Appearance and Presentation:
Maintain a clean, professional, and well-groomed appearance at all times, adhering to AAA Parking's uniform and appearance standards.
Ensure the valet area is clean, organized, and inviting.
4. Team Collaboration:
Work closely with the hotel staff to ensure smooth guest arrivals and departures.
Communicate effectively with colleagues to coordinate valet operations.
Support team members during busy periods or special events.
5. Safety and Security:
Follow all safety protocols and guidelines to ensure the security of guests and their vehicles.
Report any accidents, injuries, or incidents to the supervisor immediately.
Perform routine inspections of the valet area and equipment.
6. Maintain The AAA’s of Service:
Attitude: A positive, can-do attitude with a passion for providing exceptional service.
Appearance: Impeccable grooming and professional appearance, reflecting the high standards of our clients and AAA Parking.
Assistance: A genuine desire to assist guests, going above and beyond to exceed their expectations.
About AAA Parking:
AAA Parking is a family-operated business with 65+ years of experience in the parking industry. Our mission is to enhance value by ensuring excellent experiences for both our customers and employees. At AAA Parking, we believe in the three A’s – Attitude, Assistance, and Appearance. By maintaining the three A’s, we deliver the highest standards of quality, honesty, and professionalism.
Qualifications
Must be at least 18 years old.
Valid driver’s license with a clean driving record.
Excellent communication and interpersonal skills.
Basic English reading, writing, and communication skills.
Strong attention to detail and ability to handle stressful situations with poise.
Ability to stand 100% of the shift and meet physical requirements (lift/push/pull up to 20 pounds, carry up to 10 pounds).
Flexible schedule based on business needs.
Successfully pass a background and driving record check.
Previous experience in hospitality or high-end customer service role preferred.
Shift Availability:
Days are flexible - (weekends are a MUST)
