Kabal
Customer Success Specialist – Join Kabal's Global Helpdesk
🇳🇴Stavanger, Rogaland, Norway2 months ago
Full TimeENEurope
Do you enjoy solving problems, helping people, and have the ability to stay calm when things need to move fast?
The mission of our Customer Success team is seamless onboarding, excellent user experience, and keeping zero churn. An important part of the service is our global 24/7/365 helpdesk with main hubs in Houston, Kuala Lumpur and Stavanger.
We’re looking for someone to join our 1st line of support, and play an important part of our helpdesk operation.
A problem-solver mind - You turn challenges into opportunities with a passion for helping others succeed.
Quick to learn – You pick up new systems, features, and ways of working fast, and you enjoy learning as our software continues to grow.
Tech-savvy skills - You are comfortable and competent using technology.
Proactive and adaptable approach - You embrace change with a solutions-oriented mindset.
Commercial awareness - You balance service with a business perspective.
Cool under pressure state of mind - You stay calm and composed in high-stakes situations.
A good communicator - You have great verbal and written skills in English (and Norwegian, preferably).
At Kabal, we don’t just build game-changing logistics software; we also cultivate a supportive and fun work culture. Working in Kabal you can expect:
to work in a team that values quality, collaboration, and commitment from all team members.
to set performance targets for growth together with your manager.
to find co-workers who will join you in a Karaoke-duett, Dart- or Pool tournaments, GameJam, yoga sessions, book club, movie nights, or run a marathon.
Start Your Day Right - Join an optional breakfast for champions with our chef Johan, where cross-team socializing meets excellent food.
Check in with Malaysia - While you were getting your beauty sleep, our team in Malaysia took care of customers. Now, you’ll ensure smooth follow-up on ongoing tasks.
Problem-Solving & Customer Engagement - Handle incoming requests, develop training materials, perform "health checks", and assist with account management.
Collaborate with other teams - As part of the HQ-based CS team, you’ll work closely with our product development and sales teams, contributing with insights that help shape future product releases.
Lunch Like a King (or Queen) - As the aroma of Chef Johan’s 3-course meal reaches your desk, you’ll head to the Kabal restaurant for good food and even better company.
Handover to Houston - Before heading home, you’ll sync with our U.S. team to ensure a smooth transition and continued customer care.
Then, log off and recharge, you've earned it!
Ready to be a key player in our global success?
Apply now and let’s create a fantastic customer experience together!
Working Hours: 10:00 - 18:00 Monday to Friday, Full-time (100%).
Rotation: On-Call Duty every third weekend, 7-hour shifts.
Travel: May be required.
Start date to be agreed.
Job location: Stavanger, Norway.
About Kabal
Kabal is the leading logistics platform for the global energy industry. Since 2011, our cloud-based software has enabled energy companies to efficiently manage and move cargo, personnel, trucks, and vessels across both onshore and offshore operations. As a core driver of digital transformation, Kabal helps reduce costs and emissions while improving coordination across drilling and production.
Our customers range from supermajors and national oil companies to smaller independents, all trusting Kabal to keep their operations moving with precision and efficiency. We support customers in more than 30 countries, including ExxonMobil, Chevron, Shell, BP, TotalEnergies, Petronas, Equinor, Repsol, ENI, and ADNOC.
Kabal is backed by Insight Partners, a world-leading technology investor.
Learn more at www.kabal.com.
Ready to help move the energy industry forward?
Apply now and join a team building the future of energy logistics.
