EPIC Patient Scheduling Representative

About T2 Flex

T2 Flex is part of the T2 Group which is a leading provider of technology-driven solutions for healthcare organizations, offering a wide range of services through its four business lines: T2 Tech, T2 Flex, T2 Solutions, and T2 Talent. With a thorough understanding of the intricacies of modern healthcare organizations, T2 Group harnesses its extensive expertise and innovative technology to tackle complex projects and achieve significant outcomes. From improving patient access and satisfaction, to maximizing revenue performance and streamlining operational efficiency, T2 Group is committed to making a lasting impact on the organizations it serves.

We believe that providing the best service for our clients means that we must hire the best talent to go above and beyond expectations. We look forward to having exceptional talent join us as Patient Scheduling Representatives providing call center-based scheduling, registration and patient access services to hospitals, healthcare networks and physician practice groups. Our goal is to increase patient access and revenue, decrease abandonment rates, and improve patient and customer satisfaction. 

About you

We’re looking for dynamic individuals to join T2 Flex’s dedicated team as a Patient scheduler. This means you have the ability to multi-task and maintain high attention to detail, maintaining accuracy with multiple interruptions and have exceptional interpersonal, written and oral communication skills. We also prioritize individuals that have the ability to uphold organizational values, work ethically and with integrity, as well as treat people respectfully and in a way that inspires trust.

What you'll do

• Collecting all required patient information, including scheduling, pre-registration, and insurance verification 
• Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures 
• Obtaining and accurately entering necessary demographic, clinical, and billing information 
• Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures 
• Collecting copays and payment information when necessary 
• Processing required information according to client policies and procedures 
• Providing professional, compassionate and concierge-like service to patients 
• Available to work from 7am to 7pm EST Have a strong background in patient scheduling doing 10+ calls an hour 

Qualifications

• Bachelor's Degree preferred 
• 1-3 years of customer service experience
•  Ability to maintain the highest level of confidentiality
• Excellent attention to detail and a commitment to accuracy
• Knowledge of medical terminology is a plus
• Must be flexible and adaptive to a fast pace call center environment
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Strong work ethic, reliability, and dependability
• Team player, self-motivated, compassionate and patient care centered