Intelligent Systems Engineer

Role highlights:

• Intelligent Systems Engineer
• Location: Kyiv, Ukraine
• Department:  Data
• Reports to: Customer Operations Manager
• Employment type:  Permanent
• Workplace model: Hybrid (based in Kyiv)
• Employment is subject to applicable security screening (incl. SUPO, where required)

Why this role matters:

Turning Satellite Operations into an Intelligent System

At ICEYE, we are moving beyond "scripts on laptops" and manual workarounds. We are building the Customer Operations and Satellite Planing Hub: a centralized, AI-native platform that serves as the brain for our Customer Excellence team.

As an Applied AI Engineer, you won’t just be "training models" in a vacuum. You will be the architect of our transition from reactive troubleshooting to Intelligent Automation. Your goal is to eliminate the "human middleware" in our Email-to-Order flow and build the tools that allow our operators to manage a growing constellation of satellites with superhuman efficiency.

Who are we?

ICEYE delivers space-based intelligence, surveillance, and reconnaissance (ISR) capabilities to governments and allied nations. This includes sovereign and turnkey ISR missions leveraging ICEYE’s world-leading synthetic aperture radar (SAR) satellite technology, as well as access to data from the world’s largest SAR satellite constellation. These capabilities enable partners to detect and respond to critical changes anywhere on Earth with unprecedented speed and accuracy – day or night and in any weather, supported by ultra high-resolution imagery and high-frequency revisits.

As a trusted partner for defense, intelligence, security, and maritime domain awareness, ICEYE’s near real-time data creates a tactical advantage for mission-critical operations. Designed for dual use, the platform also serves civil protection and commercial users for natural-catastrophe intelligence, insurance, maritime monitoring (including oil-spill detection), and finance, contributing to global security and community resilience.

ICEYE is headquartered in Finland and operates globally across Europe, North America, the Middle East, and Asia-Pacific. We have more than 900 employees, united by a shared vision: improving life on Earth by becoming the global source of truth in Earth Observation.

Your day-to-day responsibilities

• Design Agentic Workflows: Instead of writing linear scripts, you will build multi-agent systems (using frameworks like LangChain or CrewAI) to handle complex operational tasks like feasibility study requests and order extraction.
• Architect the COSP Hub: Lead the development of our internal "Managed Platform." You’ll ensure that AI isn’t just a chatbot, but a core component that automates data validation and incident triaging.
• Build Retrieval-Augmented Generation (RAG) Systems: Create "Technical Oracles" for our operators. You will build systems that allow CE to query thousands of pages of satellite tasking rules and legacy documentation in natural language.
• Bridge the "Beta Trap": Move high-impact prototypes out of the "Shadow IT" phase into production-ready services that are auditable, scalable, and resilient.
• Process Mining & Intelligence: Analyze our current operational bottlenecks (like manual email processing) and design AI-driven solutions to solve them at the root.

Requirements

What we’re looking for

Must haves:

• You are an "AI-First" Builder: You look at a manual process and think "How can an LLM/Agent handle the reasoning here?" rather than just "How can I write a regex for this?"
• You are a Product-Minded Engineer: You care more about the outcome (e.g., reducing order entry time by 50%) than the specific library you use.
• You understand the "Glue": You know that AI is only as good as the data it touches. You are comfortable working with APIs (Salesforce, NetSuite) and Python-based backends (FastAPI/Streamlit) to make the AI useful.

Technical Profile

• Applied LLM Expertise: Deep experience with LLM orchestration (LangChain, LlamaIndex, or similar) and advanced prompt engineering.
• Modern Python Stack: Mastery of Python for application logic and automation.
• Vector Infrastructure: Familiarity with Vector Databases (Pinecone, Weaviate, or FAISS) and embedding strategies.
• Systems Thinking: Experience moving projects from a local script to a managed cloud environment (AWS/GCP).
• Pragmatic ML: You know when a simple heuristic is better than a transformer model, but you know exactly how to deploy the transformer when it’s needed.

Why this role is different
We aren't looking for a researcher to write papers. We are looking for a force multiplier. You will have the direct sponsorship of the AI Initiative to fundamentally change how a satellite company operates.

Working at ICEYE

At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.

How We Work (Our Values)

Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.

• Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
• See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
• Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
• Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
• Have fun:  What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
  

Benefits

Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.

Our Commitment to Diversity, Equity, and Inclusion

We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.

We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.

Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com.