Head of Clinical Performance
Department: Clinical Targets
Employment Type: Permanent - Full Time
Location: London Bridge
Description
Compensation: £70,000 OTE
Penrose Health aims to be among the highest-performing primary care providers in the country for clinical target delivery. We are looking for someone who wants to help build
one of the highest-performing primary care operations in the country.
We are looking for an exceptional operator to
own and drive clinical performance across our GP practices. This role is responsible for ensuring our practices
meet and exceed national clinical frameworks, including QOF, vaccination programmes, screening programmes and locally commissioned services. Our organisation operates multiple GP contracts across South East London, each with a range of national and local clinical frameworks.
Clinical targets are a key part of both clinical quality and organisational performance. This role will take ownership of ensuring they are delivered
consistently, efficiently and ahead of schedule wherever possible.
This is a
hands-on leadership role working closely with our Operations Director, Strategy Director and clinical leadership. It is suited to someone who enjoys
analysing problems, building tools and systems themselves, and driving operational change directly. You will be the organisation’s
go-to person for clinical performance, taking ownership of ensuring targets are delivered across all practices.
Key Responsibilities:
You will be responsible for
designing and executing the strategy that ensures our practices hit their clinical targets.
This includes:
- Developing a deep understanding of clinical frameworks such as QOF and local services
- Designing group-wide strategies to deliver targets efficiently across multiple practices
- Spending time across our practices to understand operations and build strong relationships
- Working closely with clinicians, operational teams and practice managers to drive delivery
- Running targeted campaigns such as vaccination drives and screening programmes
- Using data, dashboards and operational tools to track performance and identify opportunities
- Building your own dashboards and analytical tools where needed
- Using automation and AI to improve operational efficiency
- Identifying underperformance and working with teams to resolve it
- Ensuring the organisation maximises income from clinical frameworks
- Continuously improving how we plan and deliver clinical targets
Success in the role will mean:
- Achieving and exceeding clinical targets across all sites
- Consistently outperforming local and national benchmarks
- Delivering performance efficiently with minimal operational waste
- Delivering targets early in the financial year
- Reducing variation between practices
What you'll bring:
We are looking for someone who combines
analytical ability, operational thinking and strong personal ownership.
You will likely have experience working with
clinical targets, operational KPIs or performance frameworks, and be comfortable working closely with clinicians and operational teams.
You should be:
- Highly organised and able to manage complex operational systems
- Comfortable working with data, dashboards and Excel
- Proactive in using AI and digital tools to build dashboards, automate analysis and develop practical operational solutions
- Confident influencing and constructively challenging senior staff where performance improvement is required
- Strong at translating data into practical operational action
Experience with
EMIS, QOF or NHS primary care would be helpful but is not essential.
More Information:
Please view the complete job spec for this role here
