Studio Desk Specialist

Company Description

Evolution Gaming is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.

Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple industry awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams

Job Description

Employee Support & Queries 

• Act as a central contact point for employee questions (in person, email, phone or other channels). 
• Provide guidance and directions on workplace processes, policies, and facilities. 
• Assist with spare uniform requests, distribution, and stock control. 

Operational Support 

• Track and manage relevant operational signalling requests within the team’s scope of responsibility. 
• Conduct regular floor walks to maintain visibility and accessibility. 
• Support in handling walk-in queries and urgent issues, escalating emergency cases to relevant people or departments as appropriate. 
• Maintain daily shift reports and support routine documentation needs. 
• Assist with administrative tasks and operational reports. 

Facilities & Workplace Upkeep 

• Monitor and report faults, damages, and upkeep needs in office and common areas. 
• Support microclimate-related needs (e.g., temperature, ventilation reporting). 

Employee Transport & Accommodation 

• Act as a liaison with transport providers to coordinate employee transport needs. 
• Support new employees’ queries related to accommodation and airport/hotel coordination. 

Collaboration & Escalation 

• Cooperate with other operational teams (e.g., Scheduling, Shift Administrators, OOM, HR, Facilities, etc.) to ensure seamless processes. 
• Escalate complex or critical cases to the appropriate team or management level. 

Qualifications

• Deliver excellent customer service in every interaction with employees. 

• Provide professional, approachable, and solution-oriented service at all times. 

• Handle tasks with confidentiality, accuracy, and attention to detail. 

• Be proactive in identifying opportunities for process improvements. 

• Maintain flexibility to support additional duties or projects as assigned in line with business needs.

Additional Information

What We Offer

• 🩺 Private health insurance, gym discounts, team events & more
• A professional and fast growing environment
• An opportunity for personal development within the world-leading Live Casino provider