MidFull TimeEN
As part of our international Customer Success team, you’ll own a portfolio of customers in our scaled Customer Success setup. From the start, you’ll join a team already supporting German-speaking customers and help make sure they continue to see value from the platform.
After an onboarding period, you’ll run customer onboarding sessions, guide customers as they get started with the product, and keep a close eye on how each customer progresses. From there, you’ll take ownership of regular check-ins, support customers through challenges, and help them get more from what they’ve already bought.
There’s no fixed playbook. Customer needs vary, priorities shift, and not every situation comes with a neat answer. You’ll ask smart questions, stay calm when things change, and focus on what matters most for each customer.
Over time, you’ll become a trusted partner to your customers — someone they rely on not just for answers, but for direction.
Help customers get up and running and support strong adoption from day one
Manage a portfolio of customers through regular outreach, meetings, and follow-ups
Guide customers toward value, renewal, and long-term success
Use CRM dashboards and customer insights to spot risks and opportunities
Work closely with Product, Marketing, and Account Managers to improve the customer experience
Contribute to webinars, one-to-many sessions, and other scaled Customer Success programs
After your onboarding period, you’re confidently running customer conversations and taking ownership of your portfolio
Within your first year, you’re managing a scaled set of customer relationships and helping drive strong GRR and NRR
You’re building trusted customer partnerships while contributing to adoption, retention, and long-term growth
You’ve worked in Customer Success, Account Management, or a similar customer-facing role
You’re confident speaking with customers and comfortable leading conversations remotely
You build relationships easily, communicate clearly, and know how to listen as well as guide
You don’t need a perfect playbook to get started — you’re comfortable figuring things out as you go
You speak German and English fluently and can support customers and work across teams
Experience in SaaS, HR tech, or a fast-changing product environment will help, but isn’t essential
If this sounds like you, we’d love to hear from you!
Meet Rachel and Courtney, two teammates who bring energy, ideas, and heart to every customer conversation.
Zensai is a growing global tech company creating a unique Human Success Platform—an AI-powered suite built natively into Microsoft 365 that helps people Learn, Engage, and Perform. We're here to support meaningful, measurable growth for individuals and businesses alike.
