Support Associate( TEMP)

LTK’s mission is to empower the world’s premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we’re looking for team members who want to create, innovate and disrupt an industry. 

We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.

Role: Support Associate
Location: US - Remote
Role Type: Temporary
Reports To: Sr Manager, Support

 

About the role

As a Support Associate, you will review applications for potential LTK Creators and set LTK Creators and Shoppers up for success by delivering fast, accurate, technical assistance. You will diagnose problems and technical questions around LTK platforms, and serve as the first escalation point for our LTK creators.

As a Support Associate, you are an expert in understanding and, more importantly, communicating complex technical issues to LTK consumers, creators, and internal team members. During a typical day, you will process LTK Creator applications, monitor support ticket inboxes, answer basic support questions, and escalate any larger issues as needed.

How you will make an impact

• Review LTK Creator applications
• Answer technical tickets from both internal and external sources
• Triage issues and escalate to leadership as needed
• Identify and escalate critical problems 
• Provide helpful tips and resources to LTK creators and consumers 
• Provide clear documentation of best practices
• Educate and evangelize LTK best practices to build awareness for how other teams impact the business, ensuring alignment in cross-team initiatives.

What you will bring to LTK

• Experience communicating technical concepts to non-specialists 
• Experience troubleshooting basic technical issues
• Experiencing working within tight turn times & identifying trends
• Basic understanding of digital marketing technologies 
• An understanding of social media and influencer marketing
• Experience with Zendesk or other ticketing systems
• Understanding of popular blogging platforms and familiarity with other content management systems
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback
• Professional Characteristics:
  • Have a passion for helping people and a driving curiosity to explore problems and questions of all types. 
  • Needs be analytical,  possess the critical thinking skills necessary to find solutions, and be capable of working efficiently with limited supervision.
  • Act as an advocate for the client by viewing the world from their point of view, and ensuring we have set the client up for success.  
  • Curious
  • Empathetic 
  • Detail, action oriented and self starter
  • Client advocate (obsessed with creating a positive experience for LTK consumers, creators, and team members.) 
  • Excellent organizational and time management skills
  • Excellent verbal and written communication skills
  • Sense of urgency 
  • Ability to work individually and in a team environment 
  • Ability to interact professionally with a diverse group: consumers, creators, managers, and coworkers #LI-AJ1

What we offer

• The opportunity to be part of the leading global company in creator commerce
• A remote-first, productivity-first environment
• Competitive compensation and benefits package to meet the needs of you and your family
• 401(k) with LTK company matching
• Medical Insurance, Vision Insurance, Dental Insurance
• Paid Maternity Leave and Paid Paternity Leave
• Summer Fridays and Flexible PTO

About LTK

Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $5 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 8,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents.

Our mission

To empower the world’s premium lifestyle Creators to achieve maximum economic success.

Our values

• Here to win
• Commit to the journey
• Work well

Commitment to diversity

LTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture. 

For US-Based Roles:  We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B;  authorization to work in the U.S. is a precondition of employment.

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.

LTK is an Equal Opportunity Employer. #LI-Remote