Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Operations
Target Openings
1
What Is the Opportunity?
We are looking for a DA Ops Consultant to join us in our London office.
You will be responsible for reviewing all Delegated Authority EPI, Claim and Premium data. You will apply critical thinking to identify errors in the data and find solutions to ensure that the source system is accurate prior to publishing reports.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.
What Will You Do?
- Support the Delegated Operations Manager with delivering end-to-end bordereaux validation, payment and mapping processing for risk, claim and premium bordereaux for Travelers Delegated Portfolio.
- Assist with the mapping and processing for risk, claim and premium bordereaux, providing SME support to our service providers, Pro Global. Including responding to bordereaux data and mapping queries in a timely fashion.
- Support the delivery of training to our service providers and support the completion of any updates required for the Standard Operating Procedures.
- Assist the wider business with data queries and compilation of report returns including monthly ELTO reporting.
- Responsibility for reviewing all Delegated Authority EPI, Claim and Premium data. Apply critical thinking to identify errors in the data and find solutions to ensure that the source system is accurate prior to publishing reports.
- Support the effective running of the Binder and Lineslip performance reviews. Take accurate minutes and record all actions. Be responsible for closing out or escalating all actions.
- Assist the DASS (DA) team in the regular collection and validation of internal, market and customer documents to support the Due Diligence process.
- Build relationships and influence with Brokers and Coverholders and internal stakeholders where appropriate.
- You will need to achieve or exceed agreed timeliness and accuracy service level agreements within the Syndicate as outlined within the European Operation's Service Agreement document.
- As an employee you are expected to always act in an ethical manner. You will ensure you understand all compliance and regulatory requirements for your role by completing all necessary training and certifications.
- As an employee we expect your actions and outcomes will always meet local regulatory and supervisory approaches to ensure fair treatment of our customers. You will ensure you keep adequate records of all transactions undertaken with customers, brokers and all other parties.
- Perform other duties as assigned.
What Is in It for You?
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
