Job DetailsJob Location: 340 HWY 68 - SAN JUAN PUEBLO, NM 87566Position Type: Full TimeTravel Percentage: NoneJob Shift: GraveyardPOSITION SUMMARY:
Performing any of the Front Desk, PBX, and accounting functions to ensure late night auditing and balancing while providing professional and efficient guest service.
JOB REQUIREMENTS:
Responsible for greeting arriving and departing guest and assist in check-in and check-out procedures.
Provide information to all guests, regarding the hotel, casino, local services, attractions and locations for business, dining, and entertainment.
Must respond to all guest complaints or issues in a hospitable and efficient manner focusing on guest satisfaction.
The use of cash/credit card handling and balancing procedures to complete each shift.
Maintain and safe guard of monetary banks.
Must ensure all room rates and guest information is correct by balancing registration bucket to Micros FDM System.
Must log and/or informing appropriate supervisor of any and all discrepancies.
Must ensure all reports are thoroughly and neatly completed at the end of each shift. Therefore the transition for the next business day will be smooth and the hotel will reopen properly.
Maintain books and records within the hotel and reconcile to proof totals on a nightly basis.
Prepare accounting statements and reports as required and ensure proper reconciliation with supporting documentation.
Responsible for the familiarity of the hotel, casino, services we offer, and the image we wish to project.
Any and all duties and responsibilities as assigned by management.
QualificationsEDUCATION/EXPERIENCE/SKILLS:
High school diploma or equivalent. Previous experience in night audit, front desk, reservations, and hospitality is preferred.
Must have the ability to access, read and accurately input information using a moderately complex computer system. Must be a team player with a cooperative and positive attitude.
EQUIPMENT TO BE USED:
PBX phone system, keyboard, fax/copier, key card machine, cash register, 10 key calculator
PHYSICAL DEMANDS/MENTAL DEMANDS:
Ability to concentrate in very fast-paced environment and exercise good judgment in evaluating situations and taking effective action. Present ideas effectively both orally and written. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, or crouch. The employee may occasionally be required to lift more than 25 pounds. The employee must have the ability to continuously look at a monitor for long periods of time and also have the ability to hear and hold conversations over the phone and front desk with continuous noise and distraction.
WORKING CONDITIONS:
Ability to work in a casino environment, in the midst of noise, crowded situations
