Service Delivery Manager

Service Delivery Manager

Townsville

AE Smith:

We are returning to our roots. Since 2023 AE Smith is a privately owned business once more, and its an understatment to say we have gone through a bit of a transition period. We are still the same organisation that has operated for over 120 years as an Australian industry leader in HVAC, building services and electrical markets, but we have a renewed approach to the way we work and operate. As asset specialists, we understand our #1 asset is our people. We’re proud of our team’s depth and breadth of experience and with over 600 of us united in our work and our brands, it’s unsurprising our average employee tenure is market leading, but we are always keen on adding new faces to our team.

After a period we have an opportunity for an experienced Service Delivery Manager / Service Account Manager to join the AE Smith team located in our Townsville branch.

Your role at AE Smith

As a Service Delivery Manager, you will play a pivotal role in leading our dedicated HVAC team, ensuring that we deliver exceptional service and support to our clients. Your primary focus will be on overseeing all aspects of HVAC contracts and supporting the management of all Maintenance, repairs, upgrades, and project execution while maintaining the highest standards of safety, quality, and compliance with industry best practices.

Must haves

• Certificate III in Air conditioning & Refrigeration OR Electrical
• 3+ years within Service Management, Account Management, Service Supervision or Service Delivery Management within an HVAC, Electrical or Multi-trade environment
• Experience estimating and delivering works - repairs and small works over $100k
• Experience in dealing with large scale clients as first point of contact
• Valid driver’s license with no restrictions

Why us?

• We are run by Trades people - we understand the pressure you face in the field which is part of our strong culture
• Flexible working conditions that works for you as we know flexibility means different things to different people. AE Smith can accommodate your needs.
• Establish and progress your career in a large Australian-owned and operated national business.
• GENUINELY strong culture - 99% of our Techs are at our regional Xmas parties, strong turn outs to our social Tool Boxes, social clubs in the business.
• Career progression reinforced by our pipeline of work means you'll have the opportunity to work on iconic projects and grow with the company.
• Competitive wages and allowances along with a salary sacrifice package and great working conditions are on offer.
• Company vehicle or vehicle allowance
• Zero Harm is embedded in team culture and is fundamental to the company's future success. We believe that the physical and mental well-being of our employees is instrumental in our journey towards excellence. We therefore try to reinforce this philosophy through various employee support programs and offerings to assist you and your family's healthy lifestyle.

If you feel you have the above skills and experience, then we want to hear from you!

As an inclusive employer, we welcome applications from everyone.