Collections Officer - Home Loans

At Mortgage House, we pride ourselves on being one of Australia’s most trusted and innovative home loan providers. With a strong reputation built over 38 years, we empower our customers with flexible, competitive mortgage solutions tailored to their needs.

We’re seeking an experienced Collections Officer to join our high-performing team. If you have a strong background in mortgage collections and thrive in a fast-paced, compliance-driven environment, this is your opportunity to make a real impact.

About the Role:

Reporting to the Collections Manager, you’ll manage your own portfolio of arrears and enforcement matters, ensuring timely resolution while maintaining a customer-centric approach. You'll support recovery strategies that are both effective and compliant with NCCP, ASIC, and AFCA requirements.

Key Responsibilities:

• Manage end-to-end collections processes within your portfolio
• Ensure compliance with all regulatory guidelines
• Liaise with external legal teams and recovery partners
• Contribute to arrears reduction strategies and reporting
• Provide excellent service while achieving recovery targets
• Managing hardship cases end to end

About You:

• Solid experience in mortgage collections
• In-depth understanding of NCCP and ASIC frameworks
• Strong communication and negotiation skills
• Detail-oriented with sound problem-solving ability
• Able to work both independently and as part of a team
• A strong understanding of late-stage collections and enforcement action
• An understanding of hardship processes and associated timeframes

Why Join Us?

• Be part of a respected organisation with a strong industry reputation.
• Opportunities for professional growth and career development.
• Supportive and collaborative team culture.

If you have the skills and experience to excel in this role, we want to hear from you! Apply today with your resume and cover letter.