Full TimeENEurope
Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.
At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.
Our Billing & Settlement department is the key area of the business. The billing team are responsible for ensuring our customers are billed efficiently and accurately. The area is accountable for processes that ensure effective management of the electricity and gas industry settlements journey. The role will cover all NHH(non-half hourly) and HH (half hourly) portfolios to ensure the accuracy of our industry data in line with the industry guidelines.
The day-to-day responsibilities will Include:
Working daily Billing processes including Billing fails and alerts
Resolving billing issues, preventing us from creating customer invoices
Meter read validation in both Gas & NHH Electricity to optimise Industry Settlement Performance
Supply Point administration for electricity & gas, e.g. resolving erroneous transfers and disputed reads
Contacting customers via phone or email to resolve issues as required
Working internal mailbox daily, updating account information and responding to customers in a timely manner
Supporting the business through operational effectiveness and delivery of KPIs
Improving Meter read performance by analysing the portfolio and resolving Meter points that need focus
At least 6 months’ experience in a customer service or administrative role, ideally in a process-driven environment
Strong attention to detail when reviewing customer accounts, meter reads, and billing data to ensure accuracy
Able to manage daily tasks efficiently, prioritising operational responsibilities alongside ad-hoc issues
Comfortable investigating and resolving billing or data issues, analysing information to support process improvements
Collaborative team player who contributes to a positive and proactive workplace culture
Confident in contacting customers via phone or email, and skilled in Excel for analysing data and improving operational efficiency
Annual Salary up to £24k
Company Annual Bonus Scheme
25 days of annual leave plus bank holidays, plus length of service award up to 30 days
Private Medical Insurance with Vitality Health
Life Insurance policy, providing coverage at four times your salary
Employee Assistance Programme offering confidential support and guidance
Enjoy an array of complimentary snacks, drinks, and lunch options in our office
Salary sacrifice pension scheme where we will match contributions up to 5%
In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards
If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com
