Retail Operations Manager
London (Office-based with travel)
Overview
We are looking for a highly organised and commercially driven Retail Operations Manager to take ownership of all retail operations. This role will lead the planning and execution of pop-ups, store openings, and ongoing retail operations, ensuring a seamless customer experience and strong commercial performance across all physical touchpoints.
Sitting within the brand team, this role will act as the central point of coordination between creative, production, retail staff, and external partners, bringing retail concepts to life efficiently and at a high standard.
Key Responsibilities
Retail & Pop-Up Operations
- Lead end-to-end execution of pop-ups and retail activations, from planning through to delivery
- Own timelines, budgets, and logistics for all store openings and temporary retail spaces
- Co-ordinate with internal teams (brand, marketing, VM, logistics, merchandising, retail staff) and external vendors to ensure smooth execution
- Ensure all retail environments reflect brand standards and deliver a premium customer experience
Store Production & Openings
- Manage the production process for new store openings and pop-ups (fixtures, fittings, signage, equipment)
- Work closely with design, VM, and build partners to deliver stores on time and on budget
- Oversee installation, snagging, and final readiness for launch
- Build scalable processes for future store rollouts
Staffing & Scheduling
- Own retail staff hiring & plans across pop-ups and stores
- Create and manage staff rotas along with Store Retail Managers based on footfall, trading patterns, and commercial targets
- Support hiring and onboarding of retail teams where required as well as external security teams
- Ensure stores are adequately staffed while maintaining cost efficiency
Stock Management & Logistics
- Oversee stock allocation, replenishment, and transfers across all retail locations
- Work closely with warehouse and e-commerce teams to ensure optimal stock levels
- Monitor sell-through and react quickly to trading performance
- Implement processes to minimise stock loss and inefficiencies
Operational Excellence
- Develop and implement retail operational processes
- Ensure compliance with all local regulations, health & safety, and retail best practices
- Identify opportunities to improve efficiency, reduce costs, and increase store performance
- Act as the key problem-solver for any retail operational issues
Requirements
- 4+ years experience in retail operations, pop-ups, or store development
- Strong project management skills with the ability to manage multiple openings/activations simultaneously
- Experience working cross-functionally with brand, marketing, and logistics teams
- Commercial mindset with a strong understanding of retail KPIs
- Highly organised with strong attention to detail
- Comfortable working in a fast-paced, high-growth environment
- Willingness to travel for store openings and activations
Benefits
- 50% Employee Discount
- 24 days holiday per year (plus bank holidays)
- A paid day off on your birthday
- A paid moving day per year
- Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
- Pension Scheme
- Bonus Scheme
- Employee Assistance Programme for you and your family
- £500 employee referral bonus scheme
- Local Business Discounts (cafés, fitness, beauty etc)
- North-West London office location directly located next to good transport links
- Casual office dress code (your style of dress is up to you, wear what you feel best in)
- Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
- Regular Office Social Events (e.g. payday socials)
