Position Summary
The Vice President of Operations is responsible for the execution and performance of the property management portfolio, ensuring operational excellence across all communities. Reporting to the Senior Vice President, this role drives day-to-day operations, financial performance, and service delivery standards while implementing company policies and strategic initiatives.
The VP of Operations provides direct leadership to Regional Managers and is accountable for achieving portfolio goals related to financial performance, regulatory compliance, asset preservation, and resident satisfaction. This role plays a critical part in translating organizational strategy into measurable operational outcomes.
Key Responsibilities
Operational Leadership & Execution
- Lead the day-to-day operations of the property management portfolio, ensuring alignment with organizational goals and performance expectations.
- Execute company policies, procedures, and operational strategies consistently across all properties.
- Monitor property performance and implement corrective action plans to address operational, financial, or service-related gaps.
Financial Management
- Oversee the preparation and execution of annual budgets, reforecasts, and business plans.
- Monitor financial performance, including revenue, expenses, occupancy, and NOI, ensuring alignment with budgeted targets.
- Partner with Regional Managers to identify risks and implement strategies to address financial variances.
- Support cash management efforts and ensure strong fiscal discipline across the portfolio.
Team Leadership & Development
- Directly supervise, coach, and develop Regional Managers, Director of Sociology and Associate Director of Maintenance to drive accountability and performance.
- Support recruitment, training, and retention of high-performing property management teams.
- Conduct performance evaluations, provide ongoing feedback, and foster professional development.
Resident Experience & Impact
- Oversee customer service standards to ensure high levels of resident satisfaction and retention.
- Support resolution of complex resident and employee relations issues.
- Promote a culture of responsiveness, professionalism, and service excellence.
Compliance & Risk Management
- Ensure adherence to company policies, operational standards, and regulatory requirements.
- Support compliance with applicable housing programs and reporting requirements.
- Partner with internal teams to address legal, risk, and audit-related matters.
Asset Management & Property Oversight
- Conduct regular site visits to assess operations, physical condition, safety, and curb appeal.
- Oversee maintenance standards and ensure timely execution of repairs and capital improvements.
- Identify underperforming assets and implement targeted improvement strategies.
Cross-Functional Collaboration
- Partner with Asset Management, Development, Construction, and other internal teams to support portfolio performance and new property transitions.
- Assist with due diligence and pre-acquisition activities as needed.
- Support the successful lease-up and stabilization of new developments.
Reporting & Performance Monitoring
- Ensure accuracy, timeliness, and completeness of operational and financial reporting.
- Analyze key performance indicators and communicate insights and recommendations to senior leadership.
Other Duties
- Perform additional responsibilities as assigned to support organizational objectives.
Qualifications
Education and Experience
· A bachelor’s degree in a related field.
· 6–8+ years of progressive experience in property management, including multi-site leadership.
· Industry-appropriate certifications in affordable housing are preferred.
· Must have 8 to 10 years’ experience in a management and leadership role, along with a deep understanding of asset and financial management in affordable housing.
· Must have an advanced understanding of general finance and budgeting, including profit and loss, balance sheet, cash-flow, and asset management.
· Ability to build consensus and relationships among managers, partners, and team members.
· Ability to work under own initiative and utilize independent judgment.
· Ability to work as part of a team to accomplish division and department goals collaboratively
· Strong understanding of property operations, financial management, and team leadership
Skills Requirements
- Ability to direct the management of the owned and managed real estate assets of the corporation, its subsidiaries, and third-party owners.
- Ability to evaluate and manage property management reporting workflows for effectiveness.
- Ability to function as a strong team leader, maintaining a positive, accountable, and engaged work environment.
- Ability to manage the quality, accuracy, completeness, and timeliness of property reporting for the corporation, its subsidiaries, tax credit entities, and related real estate.
- Ability to relate professionally with stakeholders, team members, agencies, and others.
- Ability to further the mission and values of the corporation.
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- Excellent verbal and written communication skills.
- Excellent interpersonal skills with good negotiation tactics.
- Proactive and independent with the ability to take initiative.
- Excellent time management skills with a proven ability to meet deadlines.
Core Competencies
· Analytical skills
• Project management
• Communication – oral and written
• Change management, Strategic thinking
• Commitment to the job, your team, and the organization
• Ability to effectively manage competing and conflicting demands on time and attention.
• Ability to work efficiently without direct supervision.
• Ability to effectively troubleshoot various systems issues to find an effective solution.
• Strong problem-solving skills.
• Well-developed interpersonal skills.
• Strong employee development and mentoring capabilities.
• Ability to work extended hours on occasion and when necessary to complete assigned tasks
Technical Competencies
· Microsoft Office
· Advanced Excel Skills
· Fluent in specialized software, such as Yardi, and working with third-party consultants to manage the complexity of compliance and financial reporting
Values-Based Leadership
- Demonstrates professionalism, accountability, and integrity in all interactions.
- Fosters a collaborative and inclusive team environment.
- Communicates clearly, sets expectations, and follows through on commitments.
- Addresses challenges proactively with a solution-oriented mindset.
- Promotes respect, trust, and dignity across teams, residents, and partners.
- Supports continuous improvement and encourages professional growth
Physical Requirements
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· Ability to navigate the varying conditions on rental properties to conduct community site visits
· Willingness to travel to meet with partners, visit properties, and source new deals
· Must be able to perform the essential duties of the position with or without reasonable accommodations
Employment Eligibility Verification
- Must possess valid documentation to establish identity and U.S. employment eligibility.
- Submission to, and ability to pass, a thorough pre-employment background check and drug screening is a requirement for employment.
The Integral Group. is an Equal Opportunity Employer
As an equal opportunity employer, The Integral Group recognizes that our strength lies in our people. We are committed to diversity.
