MidFull TimeEN
About Hero UK&I
You probably know us best through our beloved brands, Deliciously Ella for our range of plant-based food products, our Deliciously Ella app and our delicious recipes, Organix for our tasty toddler snacking foods and Goodies for fun and tasty preschooler snacks. This is a unique opportunity to make a visible impact within a market-leading company that prioritises sustainability, integrity, and natural goodness.
We’re proud to be using business as a force for good, for people and the planet. You’ll find our offices in sunny Bournemouth, and the heart of London as well as our Deliciously Ella factory in Milton Keynes, where our super passionate teams make the delicious food, you love. We’ve been named a Great Place to Work, and we’re seriously proud of the positive culture and business we’ve built together.
We’re part of the Hero Group, a global family of brands united by a shared mission to Delight Consumers through honest goodness in every bite.
About Hero Group
Hero is a global food company, founded in 1886 in Switzerland, specializing in branded nutritional products across the Growing Up and Adult categories. With a portfolio of trusted brands like Corny, Semper, Goodies, Beech-Nut, Organix, and Deliciously Ella, Hero delivers high-quality, great-tasting food rooted in natural goodness. Guided by its mission to “To delight Consumers through honest Goodness in every Bite”. With 4,000 team members worldwide, the company is driven by strong values, high performance, and a commitment to doing the right thing—always, without compromise.
About the role
We are hiring a Quality Technologist to support the Quality Manager in maintaining and continuously improving the Food Safety and Quality Management System. You will ensure compliance with regulatory, customer, and internal standards, and will deputise for the Quality Manager in their absence, covering essential quality and food safety responsibilities.
The scope of the role will be to:
• Support crisis management and risk assessment
• Manage customer complaints and corrective actions
• Review artwork for legal and technical accuracy
• Lead or support supplier approval and monitoring
• Participates in cross‑functional projects (NPD, packaging, process improvements)
Key relationships internally will be the UK Management team, Project Management team, Marketing & Sales Teams, Consumer Care Manager and Supply Chain. External relationships will include HERO teams (R&D, Quality TPM, Quality Excellence, Procurement, Spec Management), Certification Bodies (e.g.: BRCGS, Soil Association etc.), Industry experts (BSNA, FSA, CCFRA etc.) and Customers (queries/complaints)
Sole management of the UK and Ireland product safety and quality requirements, whilst being part of the wider Hero Quality teams
We work with unique regulations (organic and baby food) so a familiarity with these will be desirable
Key Responsibilities
Support to Quality Manager
BRC [GFSI] Agents & Brokers Certification Management
Designated internal auditor:
QMS:
Customer Portals & Questionnaires
7.HERO Quality Teams
Support with laboratory testing:
Sustainability
Values
About you
What we offer
Our Values
Our values are at the heart of everything we do. Developed through an inclusive process involving colleagues from across the business, they guide how we work, collaborate, and succeed together. They reflect who we are today and the future we are building:
Create Wow - We go beyond expectations and strive to make a meaningful impact
Everyone Hero – Every individual matters and every contribution counts.
Nourish Others – We support, inspire, and help each other grow.
Take Responsibility - We own our actions and outcomes, individually and as a team
You will have the opportunity to be part of a mission driven business at a hugely exciting point in our growth trajectory, where your voice is heard and where you’re able to actively impact our business. Some great perks in working for Hero UK&I include:
Our commitment to diversity, equity and inclusion
At Hero UK&I we are committed to cultivating and maintaining a culture that is inclusive and diverse. We celebrate differences and continually support all team members to be proud of who they are. We pride ourselves on equal employment opportunity regardless of gender, sex, age, disability, race, religion, sexual orientation, or social class. We hire the best people based on an evaluation of their abilities and effectiveness, nothing else.
