Customer Service Delivery Representative

About the role - Customer Service Delivery Representative at Smith&Smith®

We’re growing our awesome Napier crew and we’re on the hunt for Customer Service Representatives who love great people, good laughs, and being part of a team that genuinely enjoys what they do.

Your main focus will be to ensure that our customers receive exceptional service throughout their journey with us, with day-to-day tasks involving the handling of customer enquiries, processing orders, and addressing any concerns of complaints promptly and professionally.

Embracing a cross-functional approach, you’ll have the opportunity to work closely with teams across the organisation, such as logistics and branch operations – supporting our mission to help keep people safe on our roads.

You’ll be joining a collaborative and vibrant team and given full support and training to ensure you are perfectly equipped with all the knowledge and solutions you will need to help with customer queries.

​If you’re looking for a workplace where the culture matters as much as the customer — think slushy machine breaks, prizes for recognition, upbeat team energy, and the chance to help shape a growing Napier hub — then you’ve just found your people.

Bring your personality, your positivity, and your passion for helping others. We’ll bring the fun, the support, and a team you’ll look forward to seeing every day.

Location: Napier Support Office (105 Ford Road, Onewaka 4110)

Hours: 40 hours per week rostered between 07:00am and 05:00pm Monday to Saturday, with the Saturday worked on rotation.

What we’re looking for

• Prior experience in a customer service role, ideally with phone or administration will be an advantage.

• Excellent communication and problem-solving skills.

• Proven ability to provide exceptional customer support when customer expectations were not met.

• Excellent multitasker.

• Confident with computers and using multiple systems.

• Ability to work independently and efficiently while also ensuring availability to work the rostered hours between 07:00am and 07:00pm Monday to Saturday, with the Saturday worked on rotation.

What we offer

• Training – Work with leaders who support, encourage, and help you grow. Full training and ongoing support to develop your knowledge, confidence and experience.

• Wellness that works – Enjoy a comprehensive wellness programme, including free day-to-day health cover through Southern Cross to help you stay healthy and keep costs down.

• Rewarding you – Access a fantastic rewards programme with discounts and vouchers at over 70 New Zealand retailers—from groceries and fashion to travel and entertainment.

• $200 annual wellbeing fund – Use it for anything that supports your wellbeing, like gym memberships, health costs, sports gear, self-development classes, or even a relaxing spa day.

• Birthday leave – Take a paid day off during your birthday month.

• Support for new parents – Receive 10 days of paid leave to attend appointments or spend quality time bonding with your new family.

• Give back to your community – Take a paid day each year to volunteer and make a difference in your local area.

• Global opportunities – As part of the Belron® group, you’ll have access to career pathways not just across New Zealand, but around the world.

About us – Belron New Zealand (Smith&Smith®, Laser® and Exceed)

Belron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.

Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® and Exceed. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.

At Belron New Zealand, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We also take our role in society seriously and are proud to have been awarded a Gold 2026 EcoVadis Sustainability Rating – putting us in the top 5% of global companies for social, environmental, and ethical performance.

If you’re interested in learning more or want to apply for the role, click Apply Now.