Description
Exposure Analyst (Customer-Facing)
About XM Cyber: XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. We transform exposure management by showing our customers exactly how attackers might combine misconfigurations, vulnerabilities, and identity exposures across cloud and on-prem environments to compromise critical assets. With XM Cyber, our customers can see all the ways attackers might get in—and the best ways to stop them with a fraction of the effort.
About You & The Role: Are you someone who loves connecting with people just as much as you love talking tech? We are looking for a highly empathetic, customer-focused Exposure Analyst to join our managed services team. In this role, you’ll be the friendly face and trusted advisor helping our premium customers get the absolute best out of the XM Cyber platform.
You’ll dive deep into security postures, translate complex attack paths into simple, actionable steps, and build the kind of trust that makes IT and Security teams excited to work with you.
Responsibilities:
- Be the Trusted Advisor: Own the primary technical relationship for a portfolio of enterprise and mid-market customers, establishing yourself as their go-to security partner representing XM Cyber in the customer’s organization.
- Daily Posture Reviews & Action: Conduct daily reviews and analyses of your customers' security postures using the XM Cyber platform. You'll turn complex findings into clear, risk-based insights and proactively open remediation tickets.
- Weekly Check-ins & Deep Dives: Lead engaging weekly calls with your customers, hosting targeted deep-dive sessions to guide them on configuration, best practices, and new features to ensure optimal ROI.
- Bridge the Gap: Drive remediation outcomes by pushing discussions directly with the customer’s IT, DevOps, and Cloud teams—not just their security teams—helping them prioritize efforts based on attack path analysis.
- Deliver the Big Picture: Proactively track progress and provide monthly reports to both technical and executive stakeholders. You’ll also co-host Executive Business Reviews (EBRs) alongside our Customer Success team.
- Champion the Customer: Act as the lead technical escalation point, partnering with our internal R&D, Product, and Support teams to make sure your customers' needs are always heard and resolved.
Requirements
Requirements:
- Must have: 5+ years in a customer-facing tech role (e.g., Customer Success Manager, TAM, Security Consultant, or MSSP/SaaS Support), with a proven track record of managing large enterprise clients.
- Outstanding interpersonal skills: You easily break down complex tech issues. You are equally comfortable driving an IT team to take action as you are presenting to C-suite executives.
- Cyber orientation: Key understanding of:
- On-Prem/Active Directory, Cloud environments (AWS, GCP, Azure) and Kubernetes.
- Posture Management - KSPM, ADSPM, and CSPM.
- Identity Management - CIEM, IAM
- General ethical hacking and cybersecurity principles.
- Self-driven learning style: You are naturally curious, highly analytical, and comfortable in a dynamic, fast-paced environment where you are always eager to expand your skills.
- Communication: Native-level fluency in English (written and spoken) is a must.
