MidFull TimeEN
Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.
Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 35+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.
Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain and many others. For more information, visit our company’s website at www.nordhealth.com
We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.
We’re now looking for a Documentation Specialist to support our growth and join our Support/Documentation team! The Documentation Specialist is responsible for creating, maintaining, and improving product documentation that enables customers and internal teams to successfully use our products without requiring additional support. This role contributes directly to improving the self-service experience, reducing support demand, and ensuring documentation is accurate, clear, and aligned with real product workflows. The role requires a high level of autonomy, accountability, and the ability to take full ownership of documentation quality, structure, and consistency across the product.
Take ownership of your documentation work, driving it through to completion and ensuring it is accurate, complete, and clear
Create and maintain high-quality documentation in line with product changes and releases
Identify gaps, outdated content, and areas for improvement, and continuously improve documentation structure, clarity, and consistency using feedback and usage data
Collaborate with Product, Engineering, and Support to gather and validate information, ensuring documentation is accurate and up to date
Coordinate and support the translation of end-user documentation
Participate in peer reviews and contribute to maintaining consistent, high-quality documentation standards
Demonstrates strong ownership and accountability for documentation outcomes, with the ability to work independently and take initiative
Produces clear, accurate, and well-structured documentation that enables users to find answers independently
Proactively identifies gaps and continuously improves documentation quality, structure, and consistency
Understands user needs and creates content that is practical, usable, and aligned with real-world scenarios
Taking ownership of your documentation work, including identifying gaps, improving outdated content, and contributing to clear structure and consistent standards
Improving documentation quality while keeping pace with ongoing product changes and releases
Managing and prioritizing work effectively in a dynamic environment with multiple competing documentation needs
Building strong collaboration with Product, Engineering, and Support to ensure documentation reflects real product workflows
Ensuring consistency and alignment across documentation created by different contributors, including structure, terminology, and quality standards
Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:
Required:
Relevant academic background in technical communication, documentation, or a related field, or equivalent practical experience
2–3+ years of experience in documentation, or in a related field, with a demonstrated ability to create clear, structured content
Strong written and verbal communication skills in English, our working language
Good understanding of documentation processes and tools
Experience with or exposure to translation and localisation workflows
A good understanding of how to use AI to improve efficiency and workflows.
Proven ability to manage priorities, work independently, and take ownership of tasks from assignment through to completion
Strong attention to detail and commitment to quality
Proactive and collaborative mindset with the ability to work effectively across teams
Desired (but not required):
Experience with Paligo and/or Crowdin
Familiarity with veterinary terminology or experience working in a veterinary or healthcare environment
Familiarity with SaaS or healthcare software environments
Experience working with support teams or customer-facing content
At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎
In addition, we offer:
The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using
Frequent company events and talented colleagues from around the world
If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.
Recruitment Fraud Alert
Nordhealth only communicates with candidates through our Applicant Tracking System (Teamtailor: @ finnishnetsolutions.teamtailor-mail.com) or via official @nordhealth.com emails (e.g. name.surname@nordhealth.com or careers@nordhealth.com). We post roles only on our Careers page, LinkedIn, and trusted job boards. Contact from any other source should be considered suspicious. If you are contacted by someone claiming to represent Nordhealth and you are unsure of their legitimacy, please contact us directly at careers@nordhealth.com. Your safety and trust are very important to us!
