Learning and Design Specialist

Description

We are looking for a detail-oriented, customer-focused Learning and Design Specialist to join our team. In this role, you will be responsible for managing, maintaining, and enhancing our WordPress-based eLearning platform to ensure an engaging and effective learning experience for our users. If you are passionate about education, design, technology, thrive in a fast-paced environment, and take pride in making complex topics easy to learn, we encourage you to apply.

The Finally Home! program is Idaho Housing and Finance Association's initiative, offering comprehensive online education and one-on-one housing counseling to help people build credit, save for a down payment, and successfully navigate the path to homeownership. By blending financial literacy, homebuyer education and one-on-one counseling, Finally Home! transforms lives by removing barriers and helping people of all backgrounds achieve the dream of homeownership. Join us to be part of a passionate team dedicated to creating positive change and expanding our reach across the nation.

In This Role, You Will:

• Manage and maintain the WordPress-based eLearning platform, ensuring optimal performance and user experience
• Develop, update, and enhance online courses and learning materials
• Ensure accessibility and compliance with relevant educational standards and best practices
• Troubleshoot technical issues and coordinate with IT support as needed
• Apply consistent branding and design aligned with the visual identity and brand of Finally Home!
• Provide second-line customer support to participants, partners, counselors, and staff
• Monitor platform analytics to ensure seamless integration, performance, and optimization of digital assets
• Other job duties as assigned

Requirements

• Bachelor’s degree in Instructional Design, Web Development, Digital Media, Education, Communication, or a related field
• 1–3 years of experience in WordPress development, content management, and web maintenance, ideally in an educational, or non-profit environment
• Proven experience with WordPress and eLearning platform management preferred
• Excellent attention to detail and organizational skills
• Effective communication skills and customer service orientation
• Experience with multilingual content management tools preferred
• Passion for housing education and providing financial empowerment