Job Purpose
To provide administrative support to FM operations by running the helpdesk, supporting reception/front‑of‑house and coordinating basic logistics for mail, stationery and pantry.
Key Responsibilities
- Operate FM helpdesk (phone, email, portal): log tickets, categorise, assign to Facility Executives/cleaners/vendors and follow up on completion.
- Provide status updates to requestors and escalate urgent or critical issues according to defined procedures.
- Support reception/front‑of‑house activities (where blended): visitor registration, access badge issuance, switchboard calls and meeting room bookings.
- Assist in AE reporting workflow when required, ensuring information is promptly passed to the responsible functions in line with SOPs.
- Support mailroom activities (sorting, handover to courier, basic tracking) and simple stationery/pantry stock checks.
- Maintain simple databases/spreadsheets for service requests, visitor logs and small inventories as required.
Requirements
