About the RoleIn this role, you’ll be responsible for keeping shipments on track, building strong relationships with drivers, and ensuring our clients receive a best-in-class logistics experience. You’ll handle the day-to-day execution of shipments, be an escalation point and problem-solve shipment issues while also contributing to process improvements and long-term performance goals.Compensation$10 USD per hour (paid in COP), we anticipate 40 hours of work per week. This is a hybrid role, 3 days in our Emprendu85 office is required.
The pay range is subject to the discretion of the Company.Anticipated Schedule: 3 openingsMultiple schedule options available, flexibility is needed!
What you’ll do:- Manage shipment creation, scheduling, booking, tracking, and act as the point of escalation for urgent issues.
- Monitor on-time performance, identify risks, and conduct audits to ensure accurate load and rate data.
- Partner with internal teams and driver partners to streamline workflows, resolve mis-sorts, and support ad hoc shipment needs.
- Track performance trends and provide insights that help leadership make proactive adjustments to improve service.
- Foster a collaborative, people-first environment by mentoring teammates and sharing best practices.
- Communicate clearly with clients, drivers, and cross-functional partners to ensure smooth and reliable execution.
A great candidate:- Will have 3+ years of experience in logistics, transportation, or supply chain operations
- Strong problem-solving skills with the ability to resolve issues under pressure (e.g., delays, breakdowns and truck delays)
- Excellent communication skills to effectively collaborate with drivers, clients, and internal teams
- High attention to detail with experience in auditing shipment or transportation rate data
- Comfortable using Transportation Management Systems (TMS) and communication tools such as Slack or Zendesk.
- Ability to adapt quickly in a fast-paced environment and manage shifting priorities
- A customer-first mindset with urgency in meeting client needs
- Data analysis skills to identify performance trends
- Familiarity with shipment tagging, automated disruption flagging, or carrier audit workflows
Important Note:This opportunity is based in Bogotá, Colombia and offers the chance to partner with Veho as we expand globally. This engagement will begin under a contractor arrangement. We are, however, deeply committed to building a strong partnership and providing meaningful, engaging work opportunities for talented individuals who want to grow with Veho.
