SeniorFull TimeENEurope
About Us
nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!
If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.
Purpose of Role
nShift is on an exciting high-growth journey and we are looking for an additional support engineer to join our cohort in Tilburg, ensuring our customers have a great customer experience.
With nShift products being critical within our customers' end-to-end solutions, it is imperative that they function correctly and that any issues that could affect production are resolved quickly and effectively, in a clear and professional manner.
About you
To succeed in this role you need to be tech-savvy, have an inherent service-oriented mindset, as well as strong communications skills. You have to be fluent in both English and Norwegian to enable you to communicate seamlessly and to contribute to our international working environment.
The area of responsibility includes:
Respond to customer requests in multiple channels
Deliver Service Requests and help resolve Incidents
Make sure we achieve SLA and CSAT goals
Be "ahead of the workload" through proactive measures
Expand your own Product/Domain knowledge
Participate in building a strong service-oriented team culture where knowledge sharing is central
Required professional qualifications:
Previous experience in IT-Support or Customer Service
Fluent in English and Dutch
Positive and team-oriented attitude
Customer-centric - with a professional demeaner
Good at time management
Structured and orderly with a sense of urgency
Flexible when the situation dictates it
Bonus points :
Experience and interest in understanding customers, partners, and software product features
IT-Support background
Interest in IT and/or logistics
SaaS experience
Please ensure you upload your CV in English
At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.
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