CSR II

Description

About Veseris 

Veseris is a leading distributor of pest management products, services, and solutions, serving professionals across the United States. We partner closely with our customers and suppliers to deliver value-driven solutions that help businesses operate more effectively and sustainably. 

Role Overview 

The Customer Service Representative II (CSR II) is an experienced customer service role responsible for managing customer inquiries, resolving more complex issues, and supporting a consistently high-quality customer experience. This role works closely with cross-functional teams to ensure customer needs are met while contributing to continuous improvement and operational effectiveness. 

Key responsibilities include: 

• Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner 
• Resolve customer issues independently and escalate complex matters to appropriate internal teams as needed 
• Maintain accurate records of customer interactions, orders, and transactions in CRM and related systems 
• Partner with Operations, Sales, and other departments to ensure customer satisfaction and issue resolution 
• Provide accurate product, pricing, and service information by maintaining strong knowledge of Veseris offerings 
• Identify trends, recurring issues, and opportunities to improve the customer experience 
• Share customer insights and improvement recommendations with leadership 
• Support onboarding or informal guidance of less-experienced team members, as appropriate 
• Demonstrate consistent professionalism and ownership in customer interactions 

Requirements

• Previous experience in customer service or a related role required 
• Strong written and verbal communication skills 
• Demonstrated problem-solving and analytical abilities 
• Ability to work effectively in a fast-paced, team-oriented environment 
• Proficiency with Microsoft Office and CRM systems 
• Strong organizational skills and attention to detail 
• Customer-focused mindset with the ability to manage multiple priorities 
• Flexibility to support business needs, which may include varied schedules depending on location 

Why Veseris 

At Veseris, we believe our people are our competitive advantage. We’re committed to building a collaborative, inclusive workplace where team members are supported, challenged, and encouraged to grow. Our employees play a critical role in delivering value to our customers, strengthening industry partnerships, and driving meaningful impact across the markets we serve. 

We offer opportunities to build long-term careers, develop professionally, and contribute to a team that values integrity, accountability, and continuous improvement. 

Pay Transparency 

Veseris is committed to fair and transparent compensation practices. Compensation for this role is based on a variety of factors, including but not limited to experience, skills, geographic location, and internal equity. Actual pay may vary and will be discussed during the hiring process. 

In addition to base compensation, Veseris offers a comprehensive benefits package, which may include medical, dental, vision, retirement savings, paid time off, and other employee programs.