EntryFull TimeEN
At CYCLE, we’re redefining urban mobility for the people who keep cities moving: couriers, riders, and delivery pros. Our e-bike subscription service combines durable vehicles, fast repairs, and real support, everything riders need to stay on the road.
From Berlin to London, Vienna to Amsterdam, we operate in 200+ cities across Europe, providing thousands of riders with bikes built for work, not for show.
Our mission is simple: make last-mile delivery more reliable, affordable, and sustainable, one ride at a time. With every bike we deploy, we’re helping build the backbone of smarter, greener cities.
Ride with us into the future - sustainable, efficient, and full speed ahead!
As a Customer Operations Specialist, you will take ownership of a large portfolio of customer accounts, ensuring their day-to-day operations run smoothly.
You will oversee subscriptions, billing, and asset management, while serving as a reliable point of contact for our small and medium-sized business (SMB) customers.
Responsibilities:
Manage a large portfolio of customer accounts and maintain accurate data in the CRM
Act as a point of contact for German-speaking customers via phone, email, and CRM
Handle inquiries related to subscriptions, invoices, and assets
Take ownership of requests and follow through until resolution
Escalate complex cases to internal teams and coordinate solutions
Monitor account status and identify inconsistencies or issues
Ensure CRM data is structured, accurate, and up to date
Your Profile:
Fluency in German and English (written and spoken); Dutch is a plus
1–3 years of experience working directly with operations, accounts, or customer processes in mobility or fleet-based businesses
Strong organizational skills and attention to detail
Ability to manage multiple accounts simultaneously
Structured, reliable, and comfortable working with high volumes
Team-oriented mindset with a strong sense of ownership
Customer-focused and solution-oriented approach
Experience with CRM tools (e.g., Odoo)
