Conversation Designer/Analyst – Chatbot & Digital Experience Using AI

Join Bankwest as we shape the future of AI‑powered customer experiences, where you’ll help define the voice, behaviour, and intelligence of the Bankwest Bee chatbot by designing natural, human‑centred conversations that make banking simpler for millions of customers.

As an AI Digital Conversational Designer you will define how the Bee thinks, speaks, and supports our customers, so if you love the craft of conversation, UX, and AI and you're excited by the idea of designing intelligent, multi‑turn dialogue experiences this is your chance to join a fast‑moving team building the next generation of digital experiences.

You'll be at the heart of how our chatbot understands context, guides customers through journeys, and maintains a clear, consistent voice. This is a specialist position that is hands‑on, systems‑thinking role where design meets data, storytelling meets experimentation, and creativity meets cutting‑edge tech in the fast-moving world of LLM and a suite of other Generative AI features.

What You’ll Do

• Design conversational experiences that feel natural, helpful, and human

• Create and refine end‑to‑end multi‑turn conversational flows

• Define how the assistant gathers and uses context—sequencing, branching, and decision points

• Shape principles for depth, pacing, tone, and conversational clarity

• Run experiments: form hypotheses, test ideas, and iterate based on user behaviour and insights

Guide and optimise AI behaviour

• Influence LLM outputs through patterns, examples, guardrails, and prompt design

• Conduct model testing and experimentation to continuously improve accuracy and experience

• Use data, feedback, and qualitative research to refine conversational quality

• Collaborate across Product, Content, Compliance, and Engineering to align intent with capability

What You Bring

Required

• Experience in conversation design or interaction design

• Proven ability to design multi‑turn, goal‑driven conversational journeys

• Strong systems thinking and comfort navigating ambiguity

• Experience working with UX designers, product managers, and engineers

• Background in chatbots, virtual assistants, or AI‑driven products

• Familiarity of LLM behaviour, strengths, and limitations

Bonus Skills

• Hands‑on exposure to Copilot Studio or similar AI chatbot tools

• Experience with the Microsoft Power Platform (Power Apps, Power Automate, Dataverse) or similar systems

• Knowledge of data modelling, solution design, and automation best practices

• Ability to translate complex business needs into elegant low‑code solutions

• Familiarity with ALM, DevOps, and governance within the Microsoft ecosystem

• A collaborative spirit—you enjoy building, solving, and shipping great experiences

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 30/03/2026